Harissou Ali
1135 University Ave Apt 10 D Bronx,NY
Summary
Dynamic security professional with a proven track record at Arrow Security Corp., excelling in incident reporting and CCTV surveillance. Detail-oriented and proactive, I enhanced safety protocols and trained new staff, significantly improving overall security measures. Committed to fostering a secure environment while delivering exceptional customer service and maintaining compliance with all regulations.
Overview
9
9
years of professional experience
Work History
Security Officer
Arrow Security Corp.
New York, NY
09.2023 - Current
- Monitored premises to ensure safety and compliance with security protocols.
- Conducted regular patrols to deter criminal activity and identify potential hazards.
- Responded promptly to alarms and emergency situations, ensuring swift resolution.
- Assisted in training new staff on safety procedures and emergency response protocols.
- Maintained accurate logs of daily activities and incidents for reporting purposes.
- Collaborated with local law enforcement during investigations and emergencies.
- Implemented access control measures to restrict unauthorized entry effectively.
- Enhanced security processes through feedback on procedural improvements and best practices.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Driver
Uber Greenlight
New York, NY
10.2017 - Current
- Navigated routes efficiently, ensuring timely pickups and drop-offs for riders.
- Maintained vehicle cleanliness and functionality through regular inspections and upkeep.
- Provided exceptional customer service, addressing rider inquiries and concerns effectively.
- Adapted to changing traffic conditions, optimizing routes for improved travel times.
- Utilized Uber app features to track rides, manage schedules, and communicate with riders.
- Collaborated with team members to share best practices for enhancing rider experience.
- Monitored ride performance metrics, identifying areas for personal improvement and efficiency.
- Assisted in onboarding new drivers by sharing insights on best practices and operational tools.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Obtained signatures from customers upon delivery of goods.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Reduced incidents of late deliveries by implementing effective time-management strategies.
- Maintained clean and organized vehicle, enhancing professional image of company.
- Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
- Collaborated with dispatch and logistics teams to streamline delivery schedules, improving overall efficiency.
- Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
- Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
- Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
- Ensured timely and safe delivery of goods to various locations, maintaining record of punctuality and minimal incidents.
- Participated in safety training and workshops, applying learned techniques to daily driving practices.
- Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
- Addressed and resolved customer inquiries and concerns, fostering positive relationships.
- Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
- Improved route efficiency, leading to reduction in average delivery times.
- Improved fuel efficiency by implementing strategic driving routes and practices.
- Utilized advanced navigation tools and technology to enhance route planning and delivery accuracy.
- Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.
- Enhanced team morale by providing support and assistance during peak delivery periods.
- Reduced delivery times with careful planning and route optimization.
- Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
- Drove safely in various weather and road conditions to avoid accidents.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Minimized liability by consistently following road rules when driving.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Education
GED -
Bronx Regional
1010 Rev James A Polite Ave, Bronx, NY 1045907.2015
Skills
Report writing
Incident reporting
Security guard license
General security
CCTV surveillance
Detail-oriented
CCTV monitoring
Timeline
Security Officer
Arrow Security Corp.
09.2023 - Current
Driver
Uber Greenlight
10.2017 - Current
GED -
Bronx Regional