Maryam Abbood
El Cajon,CA
Summary
Strong communicator with natural leadership talent and high energy. Skillfully modernize workplaces and maintain high levels of organization. Resourceful and personable with excellent multitasking abilities. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain client satisfaction and contribute to company success. Maintain high level of confidentiality and professionalism at all times.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
City of San Diego Public Utilities Department
San Diego
04.2024 - Current
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
Client Advisor
Louis Vuitton - LVMH
San Diego, CA
05.2022 - 04.2024
- Provided information to customers and clients on account status' and balances.
- Answered work phones and routed correspondence to correct parties.
- Maintained communication with customer service and dispatch to coordinate deliveries.
- Worked closely with other departments on special projects.
- Monitored inventory levels and ordered new supplies to prevent shortages.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Property Manager
Dunya LLC
San Diego, CA
06.2017 - Current
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Collected monthly assessments, rental fees, deposits and payments.
- Reviewed completed applications and assessed household information against file history and program regulations.
- Oversaw budgeting process for assigned properties.
- Prepared and submitted reports and statements to owner.
- Supervised production of annual rent, operating expense and real estate tax adjustments.
Brand Specialist
Nordstrom
San Diego, CA
09.2018 - 05.2022
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Managed special events in alignment with time, budget and quality requirements.
- operate registers running Aloha POS spftware.
- Created sales reports using advanced data management and software skills.
- Devised, developed and directed negotiation of key business relationships.
- Improved staff productivity through training, new product development and implementation of sales tools.
- Drove brand development, maintenance and optimization while working closely with sales workforce to effectively align products with consumer demands.
Daniel’s Jewelers
Office Management
San Diego, CA
04.2013 - 04.2016
- Set client appointments and managed meeting schedule.
- Fulfill all requests from sores and main office.
- Processing good receipts, invoice, and petty cash transaction.
- Processing good receipts, invoice, and petty cash transactions.
- Managed store inventory and placed new supply orders.
- Trained and mentored store and company staff members in company policies, daily task execution and industry best practices.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Planned for major business changes, including system conversions and store moves.
Key Holder
Ben Bridge Jeweler
San Diego, CA
04.2016 - 09.2018
- Supervised bank deposits and security procedures to support store opening and closing.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Communicate with vendors and manufactures representatives in a professional manner.
- Collected and entered customers payment data into system, maintaining complete confidentiality and accuracy.
- Maintain constant presence on sales floor to address customer needs.
Education
High School Diploma -
Arab Model High School
Amma Jorden 07.2008
Skills
- Able to work as a team member and team resource
- Work in complex projects environment, and preform well under pressure to meet goals
- Computer proficient and experienced in Microsoft Excel Word and PowerPoint
- Quick learner, detailed oriented and self-motivation
- Knowledge in bookkeeping and reconciliation of money transaction
- Scheduling and calendar management
Volunteer
Shoes That Fit
Help Nordstrom provide 25,000 Pairs of Sneakers to kids in need.
Timeline
Customer Service Representative
City of San Diego Public Utilities Department
04.2024 - Current
Client Advisor
Louis Vuitton - LVMH
05.2022 - 04.2024
Brand Specialist
Nordstrom
09.2018 - 05.2022
Property Manager
Dunya LLC
06.2017 - Current
Key Holder
Ben Bridge Jeweler
04.2016 - 09.2018
Daniel’s Jewelers
Office Management
04.2013 - 04.2016
High School Diploma -
Arab Model High School
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