Harkaranveer Singh

• Analyzed and processed annuity, life insurance, health insurance, and underwriting forms to ensure accuracy and compliance with company standards
  
• Acted as a liaison between field representatives and clients, ensuring smooth and timely submission of applications and client signatures
  
• Maintained a 100% quality accuracy rate, consistently meeting performance targets with no errors for extended periods
  
• Managed document scanning and tracking, ensuring proper handling of paperwork throughout the application process for seamless client experiences

Operational management

• Implementing and enforcing standard operating procedures across few store locations.
• Overseeing inventory management, including stock ordering, and controlling product levels to optimize sales and minimize waste.
• Ensuring compliance with local, state, and federal regulations related to the sale of alcohol.
• Managing store layouts, merchandising, and promotions to drive sales and enhance customer experience.

Financial management

• Analyzing sales data, trends, and financial reports to develop strategies for maximizing profitability.
• Successfully grew revenue and foot traffic during the COVID-19 pandemic, surpassing pre-pandemic sales numbers through strategic ordering, and customer retention.
• Implementing pricing strategies and promotions to drive sales while maintaining margins.

Team Leadership and Development

• Recruiting, training, and supervising store managers and staff across multiple locations.
• Motivating teams to achieve sales targets and customer satisfaction goals and implementing training programs to enhance product knowledge and sales techniques among employees.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.