Harlan Jones
Oxnard,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales Associate
DCH Honda Of Oxnard
04.2023 - Current
- Continuous persistence to perform and achieve goals
- Development of skills and strategies to maximize cultivation of new prospects and potential clients.
- Coordinated and cooperated with sales force to achieve CSI Volume and Gross Profit Goals
- Created content for social media channels to increase brand awareness and engagement.
- Maintained relationships and followed up with customers to retain customers for life
- Problem solving and interpersonal skills to close and finalize transactions.
- Maximizing of productivity, time management and efficiency
Time Share Travel Sales Representative
Casablanca Express
01.2021 - 01.2023
- Assisted customers with order placement, returns, exchanges, and trip vouchers.
- Maintained knowledge of current sales, promotions, policies regarding payment exchanges, and security practices.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Educated customers on product features and benefits to ensure they had an excellent shopping experience.
- Answered questions and resolved concerns for customer support.
- Verified accuracy of all closing documents for completeness and compliance.
- Managed a high volume of prospects on a daily basis while achieving daily quotas.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Sales Representative
Sunroad Automotive
01.2014 - 01.2020
- Led customers through a 12 step sales process resulting in High CSI Scores and large front and back end grosses
- Learned trained and developed skills to convert prospects into customers.
- Investment of time in Service drive creating sales and new potential prospects for the dealership
- Extensive Product knowledge on new and used vehicles
- Negotiate persuade and close customers to finalize transactions.
- Created successful strategies to develop and expand customer sales.
- Demonstrated product features to align with customers needs and wants
Aviation Maintenance Specialist
United States Navy
01.2004 - 01.2010
- Third Class Petty Officer
- Operation Iraqi Freedom Service Medal
- Honorable Service
- Commitment to excellence and fair treatment of all
- Operated and maintained military aircraft in sea and land operations.
- Implemented tactics, procedures and techniques for US defense systems.
- Optimized efforts for military personnel and civilian contractor teams in execution and delivery of command operations.
- Trained, coached and mentored military personnel to improve readiness for combat missions
- Performed routine maintenance tasks on aircraft, such as cleaning, lubricating, and replacing parts.
- Attention to Detail
Education
High School Diploma - Basic Education
Grossmont High School
La Mesa, CA06-2014
Skills
- Customer Satisfaction
- Sales Maximization
- Business Development
- Team Collaboration
- Problem Solving
- Efficiency Productivity
- Persuasion
- Fundamental Computer Skills
- Written Oral Communication
- Appointment Scheduling
- Inbound Call Management
- Digital Marketing Expertise
- Negotiation
- Sales Strategy Development
- Inventory Management
- Social Media Marketing
- Positive Attitude
- Lead Generation
- Lead Prospecting
Certification
Honda
Mazda
Kia
Languages
Spanish
Elementary
Timeline
Sales Associate
DCH Honda Of Oxnard
04.2023 - Current
Time Share Travel Sales Representative
Casablanca Express
01.2021 - 01.2023
Sales Representative
Sunroad Automotive
01.2014 - 01.2020
Aviation Maintenance Specialist
United States Navy
01.2004 - 01.2010
High School Diploma - Basic Education
Grossmont High School
Honda
Mazda
Kia
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