Harlan Ritts
Eastman,GA
Summary
Dynamic customer service professional with a proven track record at Qualfon, excelling in client interaction and critical thinking. Recognized for resolving escalated issues and enhancing customer loyalty through effective communication and empathy. Proficient in CRM tools, consistently exceeding performance metrics while collaborating with teams to improve service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Qualfon
08.2022 - 12.2025
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Provided product information and support, enhancing customer experience.
- Collaborated with cross-functional teams to streamline service delivery.
- Handled escalated issues professionally, maintaining composure under pressure.
- Implemented feedback mechanisms to identify areas for service improvement.
- Utilized CRM tools to track interactions and improve response times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
Maintenance Technician
Loves Travel Stop
03.2019 - 09.2022
- Conduct routine inspections of equipment and facilities to ensure operational efficiency.
- Maintain accurate records of repairs and maintenance activities to enhance accountability.
- Collaborate with team members to streamline maintenance processes and improve service delivery.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed safety protocols to minimize workplace accidents.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Replaced worn or broken parts on machines and equipment.
- Executed tasks within time and budget constraints.
Line Worker
Husqvarna Outdoor Products
02.2017 - 02.2019
- Operated production machinery to assemble outdoor power equipment efficiently.
- Collaborated with team members to maintain quality standards and ensure timely output.
- Conducted routine inspections of products for defects, ensuring adherence to safety regulations.
- Maintained clean and organized work areas, promoting a safe and efficient manufacturing environment.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Used equipment properly to avoid workplace hazards or injuries.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Played an integral role in achieving production targets by consistently meeting individual goals while supporting team efforts.
- Met production targets and tight deadlines by collaborating closely with team members.
Education
Associate of Science - Applied Business Technologies
Oconee Fall Line Technical College
Sandersville, GA06-2022
Skills
- Client interaction
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Complaint handling
- Complaint resolution
- Payment processing
- Appointment scheduling
- Microsoft Office Suite
Certification
- MCAS - Microsoft Certified Application Specialist
- Certified Customer Service Specialist
Timeline
Customer Service Representative
Qualfon
08.2022 - 12.2025
Maintenance Technician
Loves Travel Stop
03.2019 - 09.2022
Line Worker
Husqvarna Outdoor Products
02.2017 - 02.2019
Associate of Science - Applied Business Technologies
Oconee Fall Line Technical College