KYLE AUSTIN
Winslow
Summary
Resourceful Customer Operations and Technical Support Specialist with expertise in utility services, healthcare, and remote client support. Skilled in resolving complex issues, managing confidential information, and troubleshooting technology across multiple software systems. Committed to delivering high-quality customer experiences in fast-paced environments.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Customer Service Representative
Central Maine Power (CMP)
Augusta
02.2026 - 07.2026
- Resolved complex customer issues, ensuring accuracy and professionalism to enhance customer satisfaction.
- Supported customers with electric service, billing questions, payments, account changes, and outage-related concerns in a high-volume utility environment.
- Utilized multiple computer systems to access account information, document interactions, and complete service requests.
- Clarified policies, procedures, and billing information for customers with varying technical understanding to improve their experience.
- Balanced productivity expectations with quality service, ensuring attention to detail in customer interactions.
- Protected confidential customer information while following company procedures and compliance standards.
Freelance Writer
Self-Employed
01.2025 - 01.2026
- Delivered tailored writing and content services to clients via online freelance platforms, enhancing client engagement.
- Coordinated client communication and managed project requirements, deadlines, and revisions to ensure timely delivery.
- Researched topics and created clear, organized written materials tailored to client needs.
- Exhibited strong written communication and organizational skills while independently managing multiple remote projects.
- Demonstrated strong written communication, organization, and self-management while working remotely.
- Utilized Upwork and Fiverr platforms to connect with clients and secure freelance writing projects.
Dental Assistant
Aspen Dental
Waterville
12.2023 - 12.2024
- Assisted dental providers with patient care, procedures, and daily clinical operations.
- Prepared treatment areas, sterilized instruments, and maintained infection control standards.
- Coordinated patient scheduling, managed records, and streamlined administrative workflow.
- Guided patients through treatment plans and procedures, ensuring understanding of recommended care.
- Delivered compassionate customer service, fostering a comfortable and informed environment for patients.
- Maintained professionalism while handling sensitive patient and medical information.
Satellite Installation Technician
Dish Network
Gorham
09.2021 - 11.2023
- Installed, configured, maintained, and repaired satellite television equipment in residential environments.
- Diagnosed technical issues and troubleshot to restore customer service promptly.
- Delivered professional in-home service while maintaining efficiency and customer satisfaction.
- Managed appointments, equipment, documentation, and customer interactions to ensure seamless operations.
- Delivered professional in-home service, ensuring high customer satisfaction and efficient resolution of issues.
General Laborer
Local 327
Augusta
07.2018 - 12.2019
- Utilized hand and power tools to enhance workflow and maintain safety protocols.
- Organized work areas and collaborated with teams to ensure timely project completion.
- Contributed to commercial construction projects by adhering to safety standards and fulfilling project requirements.
Education
Diploma - General Academic
Skowhegan Area High School
Skowhegan, ME 09.2009 - 06.2013
Skills
- Customer Service Operations
- Client Interaction
- Customer Relationship Management
- Remote Client Support
- Troubleshooting
- Conflict Resolution
- Customer Education
- Data Entry
- Documentation
- CRM Systems
- Microsoft Office
- Problem Solving
- Process Improvement
- Time Management
- Customer Engagement
- Written Communication
- Process Improvement
Timeline
Customer Service Representative
Central Maine Power (CMP)
02.2026 - 07.2026
Freelance Writer
Self-Employed
01.2025 - 01.2026
Dental Assistant
Aspen Dental
12.2023 - 12.2024
Satellite Installation Technician
Dish Network
09.2021 - 11.2023
General Laborer
Local 327
07.2018 - 12.2019
Diploma - General Academic
Skowhegan Area High School
09.2009 - 06.2013