Cynthia Osieczanek
City of Thornton
Thornton,CO
18
years of professional experience
I have worked at Trail Winds Recreation Center in Thornton for the past seven years and enjoyed it. I am extremely knowledgeable about RecTrac and interacting with clientele at a recreation center. I am professional, presentable and likable. I am able to start work immediately and am very flexible.
Work History
Customer Service Representative
6 Years 9 Months- Extremely knowledgeable of RecTrac and interacting with clientele at a Recreation Center
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Processed service requests and transactions using city management software to ensure accuracy and efficiency.
- Educated customers on city programs, services, and policies to enhance community engagement and awareness.
Commercial Property Manager
11 Years 4 Months- Managed tenant relations, addressing inquiries and resolving issues to enhance satisfaction.
- Oversaw property maintenance, ensuring timely response to service requests and upholding quality standards.
- Conducted regular property inspections, identifying areas for improvement and implementing corrective actions.
- Developed and executed operational budgets, optimizing resource allocation across multiple properties.
Education
Bachelor of Arts - English
Skills
7 years of Rec Trac experience
Customer service
Listening skills
Client relations
Client interaction
Problem resolution
Timeline
Customer Service Representative
City of Thornton
10.2019 - 07.2026Read More
Commercial Property Manager
Market Street Management
06.2008 - 10.2019Read More
University of Colorado Denver
Bachelor of Arts from English
Read More