Harlee LeBleu
Lake Charles
Summary
Friendly professional with a strong understanding of the hospitality, food, and beverage industries. Extensive knowledge of customer care and employee support. Personable individual possessing a strong work ethic, and great flexibility in high-pressure situations. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
Cocktail Server
Delta Downs Racetrack, Casino, and Hotel
Vinton
09.2025 - Current
- Provided a variety of cocktails to guests on casino floor, promoting satisfaction.
- Ensured timely delivery of beverage orders to enhance service efficiency.
- Kept cocktail serving area clean and well-organized for optimal operations.
- Advised customers on drink selections and recommended menu items.
- Created welcoming atmosphere at racetrack through guest engagement.
- Adhered to safety and health regulations while serving food and alcohol.
- Delivered outstanding service to high daily customer volume.
- Monitored alcohol consumption, intervening as necessary per guidelines.
Custodian
Forever Grateful
Carlyss
01.2025 - 09.2025
- Conducted daily cleaning and sanitization of restrooms, break rooms, and communal spaces.
- Utilized floor cleaning machines to maintain high cleanliness standards in facilities.
- Organized storage areas while replenishing necessary cleaning supplies efficiently.
- Participated in trash disposal and recycling programs throughout the building.
- Complied with safety protocols during chemical handling and equipment operation.
- Collaborated effectively with team members to fulfill daily cleaning schedules.
- Executed sweeping, mopping, vacuuming, and detailed surface cleaning tasks.
- Arranged chairs and tables for events while managing supply organization.
Air BnB Manager
Maid Easy
Lake Charles
05.2021 - 07.2023
- Oversaw daily operations of residential cleaning services at various client locations.
- Ensured adherence to service standards by supervising a team of cleaners.
- Trained new employees on cleaning techniques and enforced company policies.
- Conducted quality checks to ensure consistent service delivery and customer satisfaction.
- Optimized staff efficiency through effective scheduling and task assignments.
- Resolved customer inquiries and complaints promptly to enhance client relationships.
- Collaborated with management to develop training materials and operational guidelines.
- Created monthly performance reports for senior management, highlighting operational success.
Education
High School Diploma -
Parkview Baptist
Sulphur, LA05-2017
Skills
- Cocktail preparation skills
- Knowledge of menus
- Precision in order fulfillment
- Understanding health regulations
- Customer relationship management
- Beverage inventory control
- Event planning and collaboration with teams
- Strong communication abilities
- Multitasking efficiency and conflict resolution skills
- Friendly demeanor in hospitality settings
- Problem-solving capacity
- POS system operation
Certification
Transportation Worker Identification Credentials
Timeline
Cocktail Server
Delta Downs Racetrack, Casino, and Hotel
09.2025 - Current
Custodian
Forever Grateful
01.2025 - 09.2025
Air BnB Manager
Maid Easy
05.2021 - 07.2023
High School Diploma -
Parkview Baptist