Nicole Cuervo
Fort Lauderdale,FL
Summary
Accomplished hospitality professional delivering exceptional service to upscale clientele. Expertise in cocktail preparation and personalized guest interactions enhances overall guest experience. Collaborative team player, adaptable to dynamic environments and committed to achieving outstanding results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cocktail Server
The Boardroom Cigar Lounge
Fort Lauderdale, FL
04.2026 - 07.2026
- Managed multiple tables while ensuring timely order delivery and guest satisfaction.
- Delivered exceptional customer service in a fast-paced lounge environment.
- Maintained extensive knowledge of cocktail recipes and cigar offerings.
- Worked flexible hours across night, weekend, and holiday shifts.
- Coordinated with event planners to execute successful private functions within the lounge setting.
SERVER/BOTTLE SERVER
The H Orlando
Orlando, FL
02.2024 - 01.2026
- Provide personalized customer service to guests, ensuring each feels like a VIP through attentive interactions.
- Offer expert references on drink selections and manage food and beverage orders to enhance the guest experience.
- Offer expert references on drink selections and manage food and beverage orders to enhance guest experience.
- Utilized knowledge of food and drink menu to upsell items, enhancing guest enjoyment.
- Maintain polished and professional a appearance to uphold the venue’s high standards of service and ambiance.
- Maintain polished and professional appearance to uphold the venue’s high standards of service and ambiance.
- Processed cash and credit transactions accurately, ensuring financial accountability and guest satisfaction.
VIP Cocktail Server
The Edison
Orlando
03.2024 - 12.2025
- Delivered exceptional VIP table service in a fast-paced, high-volume luxury dining and nightlife environment, consistently creating memorable guest experiences through attentive, personalized hospitality.
- Developed strong relationships with guests by anticipating needs, providing expert recommendations on craft cocktails and menu offerings, and ensuring seamless service throughout the evening.
- Maximized beverage and food sales through strategic upselling of premium spirits, signature cocktails, and featured menu items while maintaining exceptional guest satisfaction.
- Coordinated with bartenders, hosts, managers, and support staff to ensure efficient service, timely order execution, and flawless VIP experiences during live entertainment and peak business hours.
- Maintained in-depth knowledge of craft cocktails, spirits, wine, and menu offerings while upholding Disney-level service standards, professionalism, and attention to detail in a dynamic hospitality setting.
WAITRESS / RECEPTIONIST
Gazua Lounge
Washington, DC
09.2017 - 01.2024
- Greeted customers and directed them to available tables, creating a welcoming atmosphere.
- Served tables and assisted staff with drink orders, ensuring timely and accurate service.
- Processed guest billing by ensuring the payment of customers was consistent with the prices of the food and beverages they purchased.
- Answered phone calls, resolving customer inquiries and issues to enhance guest satisfaction.
- Handled phone calls by answering customers’ questions or addressing issues they raised with the management.
- Managed online memberships and requests to streamline the customers’ abilities in availing the lounge’s services.
VIP Bottle Server
Saint Yves Lounge
Washington, DC
05.2017 - 09.2019
- Managed house and pet-sitting services, ensuring clients' property and pets received attentive care during their absences.
- Coordinated pet walking activities according to client schedules, maintaining pets' health and well-being.
- Performed pet-sitting activities with a focus on safety and compliance, following established procedures and regulations.
Education
LIBERAL ARTS -
Northern Virginia Community College
Manassas, VASkills
- Guest Service
- Suggestive Selling
- Cashiering
- Point of Sale Software
- Cocktail Preparation
- Effective communication
- Organizational management
- Customer service
- Team Coordination
- Organizational skills
- Basic Bartending
- Communication skills
- Hospitality Skills
Certification
SAFESTAFF FOOD HANDLER CERTIFICATE | Florida Restaurant & Lodging Association | Expires: Feb 2027
Timeline
Cocktail Server
The Boardroom Cigar Lounge
04.2026 - 07.2026
VIP Cocktail Server
The Edison
03.2024 - 12.2025
SERVER/BOTTLE SERVER
The H Orlando
02.2024 - 01.2026
WAITRESS / RECEPTIONIST
Gazua Lounge
09.2017 - 01.2024
VIP Bottle Server
Saint Yves Lounge
05.2017 - 09.2019
LIBERAL ARTS -
Northern Virginia Community College