Harleigh McKee
La Crosse
Summary
Knowledgeable with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.
Overview
4
4
years of professional experience
Work History
Operations Manager
Ulta Beauty
02.2024 - Current
- Supervised operations staff and kept employees compliant with Ulta policies and value
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes with positive coaching and leading
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Manage inventory through Unified workflow, cycle counts, and shrink
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to Genera Manger, and coached other managers by the means of the business
Sales Manager
Ulta Beauty
11.2022 - 02.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based metrics
- Collaborated with operation team to learn about customer engagement and sales growth through merchandising
- Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
Assistant General Manager
Kinseth Hospitality
09.2020 - 11.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
Education
Bachelor of Fine Arts - Musical Theatre
Viterbo Univeristy
La Crosse, WI12.2019
Associate in Arts -
North Iowa Area Community College
Mason City, IA01.2017
Skills
- Team Leadership
- Delegation
- Customer Service
- Forecasting and scheduling
- Decision-making
- Team leadership
- Problem-solving
Accomplishments
Director of Sales Excellence Sales Award Achieved over 100% of budget for 2 years in a row for 2020 and 2021
Awards
DOS Excellence Sales Award - Revenue, 02/01/22, Achieved over 100% of Budget for 2 years in a row. During 2020 Pandemic and 2021.
Timeline
Operations Manager
Ulta Beauty
02.2024 - Current
Sales Manager
Ulta Beauty
11.2022 - 02.2024
Assistant General Manager
Kinseth Hospitality
09.2020 - 11.2022
Associate in Arts -
North Iowa Area Community College
Bachelor of Fine Arts - Musical Theatre
Viterbo Univeristy
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