Summary
Overview
Work History
Education
Skills
Timeline
Generic

Liana Nano

Lacey,WA

Summary

Experienced retail professional with 8+ years of customer service skills seeking to expand knowledge and skills. Skilled in handling fast-paced, high-pressure environments with a focus on communication and productivity. Eager to bring multitasking, communication, problem-solving skills, and a positive attitude to a new opportunity.

Overview

6
6
years of professional experience

Work History

Beauty Advisor

Ulta Beauty
08.2019 - Current
  • Handled high-volume transactions through POS with consistent accuracy and friendliness
  • Extensive product knowledge to assist with customers' needs
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Received and stocked freight, involved in inventory management
  • Maintained counter and display areas for cleanliness and organization.

Shift Manager

Sonic DriveIn
02.2024 - 11.2024
  • Supervised employees and oversaw quality compliance with company standards for food and services
  • Tracked receipts, employee hours, and balanced cash drawers at beginning and end of day
  • Kept employees operating productively and working on task to meet business and customer needs
  • Maintained composure under pressure and in escalated scenarios
  • Excelled in every store position and regularly backed up front-line staff

Shift Supervisor

Cinnabon
08.2022 - 08.2023
  • Trained new employees and delegated daily tasks and responsibilities
  • Completed store opening and closing procedures and balanced tills
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies
  • Ensured that tasks are completed for smooth transitions between shifts

Education

High School Diploma -

East Anchorage High School
Anchorage, AK
05.2017

Skills

  • Customer Service
  • Team Leadership
  • Time Management
  • Sales Proficiency
  • POS/Cash Management
  • Supervising Experience

Timeline

Shift Manager

Sonic DriveIn
02.2024 - 11.2024

Shift Supervisor

Cinnabon
08.2022 - 08.2023

Beauty Advisor

Ulta Beauty
08.2019 - Current

High School Diploma -

East Anchorage High School

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