Harleigh Strickland
Thomasville,GA
Summary
Diligent server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
3
3
years of professional experience
Work History
Server/ Bartender
Riverside Cafe
St. Marks, Fl
03.2023 - 10.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Receptionist
Buck Lake Animal Hospital
Tallahassee, FL
01.2023 - 09.2024
- Facilitated communication between veterinarians and pet owners regarding treatment plans, ensuring clear understanding of expectations for optimal results.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Collaborated with fellow team members to provide comprehensive care for animals, resulting in improved patient outcomes.
- Streamlined record-keeping processes, updating patient files accurately and efficiently after each visit.
- Increased client retention through exceptional customer service skills, fostering trust between pet owners and our veterinary practice.
- Delivered consistent, high-quality care to patients by following established best practices and standard operating procedures.
Server/Bartender
Chili's B Ar and Grill
Tallahassee, FL
01.2022 - 12.2022
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Associate of Science - Dental Hygiene
Tallahassee State College
Tallahassee, FLSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Menu Memorization
- Safe Food Handling
- High-volume dining
- Service prioritization
- Sales expertise
Additional Information
I am new to Thomasville. I love the service industry, more information provided upon request
Timeline
Server/ Bartender
Riverside Cafe
03.2023 - 10.2024
Receptionist
Buck Lake Animal Hospital
01.2023 - 09.2024
Server/Bartender
Chili's B Ar and Grill
01.2022 - 12.2022
Associate of Science - Dental Hygiene
Tallahassee State College