Harley Becerra
Miami,FL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
22
22
years of professional experience
Work History
Manager
East Side Pizza
Miami, FL
02.2006 - Current
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved customer complaints involving food or beverage quality and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Waitress
South Beach Production
Miami Beach, FL
01.2015 - 09.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Costco
Food Court
Miami, FL
04.2012 - 10.2012
- Used POS system to enter orders, process payments and issue receipts.
- Counted till at beginning of shift to confirm correct starting total.
- Made change and issued receipts or tickets to customers for each transaction.
- Solicited customers to purchase loyalty and item protection plans, successfully bringing in $[Amount] per month in new revenue.
Education
High School Diploma -
Miami Beach Senior
South Beach 06.2010
Skills
- Team Player
- Cool Under Pressure
- Specials Promotion and Upselling
- Guest Satisfaction
Languages
Spanish
Limited Working
Timeline
Waitress
South Beach Production
01.2015 - 09.2019
Costco
Food Court
04.2012 - 10.2012
Manager
East Side Pizza
02.2006 - Current
High School Diploma -
Miami Beach Senior
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