Harley Bort
Gainesville,GA
Summary
Diligent with solid background in managing client intake processes. Successfully streamlined intake procedures, enhancing efficiency and client satisfaction. Demonstrated strong organizational and communication skills, ensuring accurate data collection and effective client support. Has significant experience in managing client interactions and administrative duties. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Expertise in communication, problem-solving, and data management, ensuring efficient and effective client service. Known for reliability and flexibility in supporting organizational goals.
Overview
6
6
years of professional experience
Work History
Intake Specialist
Southeast Corrections
Lawrenceville, GA
05.2025 - Current
- Managed appointment scheduling and coordinated client intake processes efficiently.
- Maintained accurate records in client management systems to ensure data integrity.
- Collaborated with multidisciplinary teams to facilitate seamless service delivery for clients.
- Provided comprehensive information on available resources and support options to clients.
- Trained new staff on intake procedures, ensuring adherence to organizational standards.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
- Demonstrated adaptability when faced with changing circumstances or new challenges within the role, maintaining consistent performance levels under pressure.
After-School Teacher
GASP!
Lawrenceville, GA
08.2023 - 05.2025
- Monitored student progress, providing feedback to support academic growth
- Organized and supervised games and [Type] recreational activities to promote physical, mental and social development in children.
- Participated in professional development opportunities, staying up-to-date on best practices in education and refining teaching skills.
- Enhanced student engagement by incorporating interactive activities and group projects into lesson plans.
After-School Teacher
GASP!
Lawrenceville, GA
01.2021 - 05.2021
- Developed engaging lesson plans to enhance student learning and participation
- Assisted in organizing after-school activities to promote teamwork and social skills
- Implemented behavior management strategies to foster a positive classroom environment
- Collaborated with colleagues to create inclusive programs for diverse student needs
- Facilitated communication between parents and staff regarding student development
- Utilized educational tools and resources to enrich curriculum delivery
- Adapted instructional methods based on individual learning styles and preferences
- Observed and monitored children's play activities to promote healthy, safe environment.
- Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
- Prepared after-school enrichment activities for children to encourage student participation.
- Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior.
- Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
Lifeguard
SwimAtlanta
Lawrenceville, GA
05.2020 - 10.2020
- Monitored swimming areas to ensure safety and compliance with established protocols.
- Responded efficiently to emergencies, providing first aid and CPR as required.
- Assisted in maintaining cleanliness and organization of pool facilities.
- Educated patrons on pool rules and safety procedures to promote a safe environment.
- Collaborated with team members to conduct regular safety drills and training sessions.
- Observed swimmers for signs of distress, promptly intervening as necessary.
- Maintained accurate records of incidents and daily activities for management review.
- Monitored safety of guests in and around swimming pool.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
Education
No Degree - Criminal Justice
Georgia Gwinnett College
Lawrenceville, GASkills
- Data entry
- Intake assessment
- Compassionate communication
- Critical thinking skills
- Case management
- Records management
- Cross-cultural sensitivity
- Empathic communication
- Client intake
- Appointment scheduling
- Scheduling appointments
- Data confidentiality
Timeline
Intake Specialist
Southeast Corrections
05.2025 - Current
After-School Teacher
GASP!
08.2023 - 05.2025
After-School Teacher
GASP!
01.2021 - 05.2021
Lifeguard
SwimAtlanta
05.2020 - 10.2020
No Degree - Criminal Justice
Georgia Gwinnett College