Harley Chinn
Northport,AL
Summary
Patient-focused professional with extensive experience as a primary contact for individuals in crisis, utilizing effective communication to address concerns. Proficient in complaint intake, conflict resolution, and crisis intervention, ensuring accurate documentation in secure electronic systems. Demonstrates strong clinical exposure and knowledge of medical terminology, committed to confidentiality, safety, and patient advocacy in healthcare environments.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Grant & Crisis Call Specialist
Turning Point Domestic Violence & Sexual Assault
Tuscaloosa, Alabama
06.2025 - Current
- Acted as primary contact for individuals in crisis, responding to concerns via phone and coordinating support.
- Conducted risk assessments and applied de-escalation techniques to manage emotionally charged situations.
- Maintained neutrality and professionalism while gathering detailed information from callers.
- Documented concerns and case details accurately in secure electronic systems within required timeframes.
- Coordinated referrals and communicated effectively with law enforcement, shelters, and community partners.
- Adhered to protocols for reporting, confidentiality, and client safety.
- Supported compliance tracking and reporting for funded program requirements.
Assistant Manager
Planet Fitness
Tuscaloosa, Alabama
08.2023 - 06.2025
- Acted as primary liaison for members and visitors, addressing concerns in person and via phone.
- Resolved escalated customer complaints through calm and professional communication.
- Supervised daily operations to ensure safety and compliance with policies.
- Trained staff on communication standards and emergency response procedures.
- Maintained incident logs, ensuring accurate documentation of events and concerns.
Athletic Training Clinical Shadowing
University of Alabama
Tuscaloosa, Alabama
01.2023 - 05.2025
- Completed 120 clinical hours shadowing licensed athletic trainers during injury evaluations and patient care.
- Observed patient assessments, consent discussions, and care coordination processes.
- Assisted in maintaining a safe treatment environment and identifying risk factors.
- Developed professional communication skills in high-stress, injury-related situations.
Intern
Turning Point Domestic Violence & Sexual Assault
Tuscaloosa, Alabama
12.2023 - 08.2024
- Facilitated intake of client concerns and ensured accurate documentation.
- Coordinated communications among clients, law enforcement, and service providers.
- Maintained trauma-informed safety procedures while upholding confidentiality standards.
- Entered case data and referrals into secure systems with precision.
Physical Therapy Clinic Internship
Encore
Tuscaloosa, Alabama
05.2023 - 08.2023
- Completed 60 clinical hours interacting with patients in healthcare settings.
- Supported therapy sessions while ensuring patient confidentiality and professional demeanor.
- Observed patient intake processes and provider-patient communication for improved care delivery.
- Identified real-time patient discomfort, mobility limitations, and safety concerns.
- Gained experience in clinical documentation practices and healthcare workflows.
Education
Bachelor of Arts - Applied Liberal Arts & Science
The University of Alabama
Tuscaloosa, AL08-2025
Skills
- Crisis intervention
- Risk assessment
- Case documentation
- Effective communication
- Client intake coordination
- Client documentation
- Team collaboration
- Conflict resolution
Certification
ACAR Certified Advocate Training — Alabama Coalition Against Rape
Timeline
Grant & Crisis Call Specialist
Turning Point Domestic Violence & Sexual Assault
06.2025 - Current
Intern
Turning Point Domestic Violence & Sexual Assault
12.2023 - 08.2024
Assistant Manager
Planet Fitness
08.2023 - 06.2025
Physical Therapy Clinic Internship
Encore
05.2023 - 08.2023
Athletic Training Clinical Shadowing
University of Alabama
01.2023 - 05.2025
Bachelor of Arts - Applied Liberal Arts & Science
The University of Alabama