Harley Cook
Lexington,KY
Summary
Recognized for enhancing customer experience and equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Spa Associate
Hand And Stone
Lexington, KY
05.2025 - Current
- Assisted clients in selecting appropriate spa services based on individual needs and preferences.
- Maintained cleanliness and organization of treatment rooms to enhance client experience.
- Handled scheduling and appointment management to optimize service flow and client satisfaction.
- Resolved client inquiries and concerns promptly, fostering positive relationships for repeat business.
- Enhanced client satisfaction by providing exceptional customer service and addressing their needs promptly.
Stretch Practitioner
StretchZone
Lexington, KY
10.2023 - Current
- Conducted assessments to determine client flexibility and range of motion.
- Assisted clients in achieving wellness goals through personalized stretching techniques.
- Monitored client progress, adjusting plans as necessary to ensure ongoing improvement.
- Provided exceptional customer service, enhancing overall client satisfaction and retention rates.
- Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
Life Guard Supervisor
Kentucky Kingdom
Louisville, KY
02.2021 - 09.2022
- Supervised lifeguard staff to ensure adherence to safety protocols and operational standards.
- Coordinated training sessions for new lifeguards, enhancing team readiness and response times.
- Enhanced customer service initiatives by training staff on effective guest interaction techniques.
Education
High School Diploma -
Spencer County High School
Taylorsville, KY05.2021
Skills
First aid certified
Client relations
Sales
Strong work ethic
Customer service
Problem-solving
Time management
Attention to detail
Excellent communication
Adaptability and flexibility
Effective communication
Flexible schedule
Interpersonal skills
Professionalism
Timeline
Spa Associate
Hand And Stone
05.2025 - Current
Stretch Practitioner
StretchZone
10.2023 - Current
Life Guard Supervisor
Kentucky Kingdom
02.2021 - 09.2022
High School Diploma -
Spencer County High School