Harley David
Stoughton,MA
Overview
6
6
years of professional experience
Work History
Senior Account Manager
Enterprise Holdings Inc.
West Bridgewater, MA
04.2023 - Current
- Provide exceptional customer service
- Close new business for ad revenue
- Utilize CRM software (e.g., BOSS365) for account management and growth
- Analyze market trends and customer data to drive revenue
- Collaborate cross-functionally with vehicle repair teams, and national enterprise branches for customer satisfaction
- Manage branch and employees
- Developed and implemented strategic plans for assigned accounts to increase customer satisfaction.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Negotiated contracts with clients to ensure optimal pricing and terms of agreement.
- Managed key account relationships, ensuring customer loyalty and retention.
- Maintained detailed records of all account activity including sales orders, invoices, payments.
- Resolved client issues in a timely manner while maintaining excellent customer service standards.
Account Manager
Enterprise Truck Rental
West Bridgewater, MA
01.2023 - 04.2023
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Provided training and guidance to new Account Managers.
- Negotiated contracts with clients to maximize profitability.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
Management Trainee
Enterprise Rent-A-Car
Brockton, MA
03.2022 - 01.2023
- Resolved customer complaints by communicating effectively with all stakeholders.
- Implemented process improvements that increased efficiency within the organization.
- Developed reports and presentations summarizing results from research activities.
- Provided on-the-job training to new employees in accordance with company standards.
- Collaborated with senior management to ensure successful implementation of projects.
- Performed administrative tasks such as data entry, filing, and document preparation.
Manager
Delta Projects, INC
Dedham, MA
01.2018 - 03.2022
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Conducted performance evaluations and mentored team members.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Education
Bachelor of Arts - Mass Communications
Bridgewater State University
05.2020
Skills
- B2B Sale/ Outside sales and Account Management
- CRM Software
- C-suite Negotiation
- Data Analysis and Market Trends
- Business Development and Strategic Planning
- Exceptional Communication
- Rapport Building
- Leadership and Team Collaboration
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer Relations
- Time management
- Sales and Upselling
- Adaptability
- Excellent customer service
- Operations
- Territory Management
- Leadership
- Persuasive
- Multitasking
- Asset Management
- Revenue Generation
- Leadership management trained
- Cost Efficiency
- Perseverance
Sales + Accolades
- #2 Salesman in division April (2022)
- Management Trainee, Sales Matrix performer Top 30% in division (September 2022 - February 2023).
- Promoted to Account Manager for Truck Rental through Matrix performances.
- Promoted to Senior Account Manager for Truck Rental through Matrix Performances along with above corporate average customer satisfaction score
- Key accounts closed: Churchill Linen, generated $500,000 (November 2023), Mazzeo Fire Equipment (March 2023) generated $12,000, Poseidons Movers. LLC (May 2023) Top 40 account in nation generated $52,413, In a Rush Delivery LLC (April 2023), generated $10,000.
- President club winner (August/ September/ October/ ) 2023.
- Customer for life top performer (September 2023).
- Single-handedly raised branch customer’s satisfaction score from 57 to 88.
- Raised branch’s annual operating profit.
- Attained highest operating profit within region.
Additional Information
- Additional Information: Willing to relocate: Anywhere, in the US for any employer,
- Speaks French fluently.
- 1st place Superman Lifting Challenge.
- 5th Fastest Hurdler in Hockomock League.
- Highly Competitive
- Working Actor
Timeline
Senior Account Manager
Enterprise Holdings Inc.
04.2023 - Current
Account Manager
Enterprise Truck Rental
01.2023 - 04.2023
Management Trainee
Enterprise Rent-A-Car
03.2022 - 01.2023
Manager
Delta Projects, INC
01.2018 - 03.2022
Bachelor of Arts - Mass Communications
Bridgewater State University