Overview
Work History
Education
Skills
Sales + Accolades
Additional Information
Timeline
Generic

Harley David

Stoughton,MA

Overview

6
6
years of professional experience

Work History

Senior Account Manager

Enterprise Holdings Inc.
West Bridgewater, MA
04.2023 - Current
  • Provide exceptional customer service
  • Close new business for ad revenue
  • Utilize CRM software (e.g., BOSS365) for account management and growth
  • Analyze market trends and customer data to drive revenue
  • Collaborate cross-functionally with vehicle repair teams, and national enterprise branches for customer satisfaction
  • Manage branch and employees
  • Developed and implemented strategic plans for assigned accounts to increase customer satisfaction.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Negotiated contracts with clients to ensure optimal pricing and terms of agreement.
  • Managed key account relationships, ensuring customer loyalty and retention.
  • Maintained detailed records of all account activity including sales orders, invoices, payments.
  • Resolved client issues in a timely manner while maintaining excellent customer service standards.

Account Manager

Enterprise Truck Rental
West Bridgewater, MA
01.2023 - 04.2023
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Created comprehensive reports on account performance and presented them to senior management.
  • Provided training and guidance to new Account Managers.
  • Negotiated contracts with clients to maximize profitability.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Resolved customer complaints in a timely manner.

Management Trainee

Enterprise Rent-A-Car
Brockton, MA
03.2022 - 01.2023
  • Resolved customer complaints by communicating effectively with all stakeholders.
  • Implemented process improvements that increased efficiency within the organization.
  • Developed reports and presentations summarizing results from research activities.
  • Provided on-the-job training to new employees in accordance with company standards.
  • Collaborated with senior management to ensure successful implementation of projects.
  • Performed administrative tasks such as data entry, filing, and document preparation.

Manager

Delta Projects, INC
Dedham, MA
01.2018 - 03.2022
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Conducted performance evaluations and mentored team members.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.

Education

Bachelor of Arts - Mass Communications

Bridgewater State University
05.2020

Skills

  • B2B Sale/ Outside sales and Account Management
  • CRM Software
  • C-suite Negotiation
  • Data Analysis and Market Trends
  • Business Development and Strategic Planning
  • Exceptional Communication
  • Rapport Building
  • Leadership and Team Collaboration
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Customer Relations
  • Time management
  • Sales and Upselling
  • Adaptability
  • Excellent customer service
  • Operations
  • Territory Management
  • Leadership
  • Persuasive
  • Multitasking
  • Asset Management
  • Revenue Generation
  • Leadership management trained
  • Cost Efficiency
  • Perseverance

Sales + Accolades

  • #2 Salesman in division April (2022)
  • Management Trainee, Sales Matrix performer Top 30% in division (September 2022 - February 2023).
  • Promoted to Account Manager for Truck Rental through Matrix performances.
  • Promoted to Senior Account Manager for Truck Rental through Matrix Performances along with above corporate average customer satisfaction score
  • Key accounts closed: Churchill Linen, generated $500,000 (November 2023), Mazzeo Fire Equipment (March 2023) generated $12,000, Poseidons Movers. LLC (May 2023) Top 40 account in nation generated $52,413, In a Rush Delivery LLC (April 2023), generated $10,000.
  • President club winner (August/ September/ October/ ) 2023.
  • Customer for life top performer (September 2023).
  • Single-handedly raised branch customer’s satisfaction score from 57 to 88.
  • Raised branch’s annual operating profit.
  • Attained highest operating profit within region.

Additional Information

  • Additional Information: Willing to relocate: Anywhere, in the US for any employer,
  • Speaks French fluently.
  • 1st place Superman Lifting Challenge.
  • 5th Fastest Hurdler in Hockomock League.
  • Highly Competitive
  • Working Actor

Timeline

Senior Account Manager

Enterprise Holdings Inc.
04.2023 - Current

Account Manager

Enterprise Truck Rental
01.2023 - 04.2023

Management Trainee

Enterprise Rent-A-Car
03.2022 - 01.2023

Manager

Delta Projects, INC
01.2018 - 03.2022

Bachelor of Arts - Mass Communications

Bridgewater State University

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Harley David