Rebecca Scholl-Distefano
Pottstown,PA
Summary
Skills Summary Detail Oriented Excellent customer service skills Assertive Personable Thorough Positive Persuasive Adaptable Seasoned in Contemporary Art, Interior Design, Countertop and Floor Covering Sales Resilient Enthusiastic Talented Flooring Sales Specialist well-versed in floor covering choices, leading brands and typical pricing plans. Adaptable team player focused on resolving customer issues to maximize satisfaction and loyalty. Self-motivated individual driven to apply strong work ethic and motivational skills to achieve store goals.
Overview
29
29
years of professional experience
Work History
Flooring Consultant
About All Floors
03.2020 - Current
- Provide extensive knowledge of Hardwood, Vinyl, LVP, Ceramic, Carpet and Countertops
- Greeted customers, identified their needs and provided assistance with product selection.
- Analyzed customer feedback surveys regularly to identify areas requiring improvement.
- Coordinated deliveries of materials with manufacturers and vendors as needed.
- Performed regular inventory checks to ensure adequate stock levels were maintained at all times.
- Built strong relationships with key suppliers by negotiating contracts, discounts, terms and conditions.
- Maintained records of all sales, including details such as pricing, payment plans, warranties.
- Ordered samples and materials required for each job.
- Assisted in the measurement of flooring areas to determine material requirements for installation projects.
- Offered information about pricing, payment and delivery options.
- Delivered personalized customer service, resolving inquiries and complaints efficiently.
Floor Covering Consultant
Leaf Floor Covering
01.2011 - 01.2020
- Provide extensive knowledge of all flooring
- Provided customer service to clients by answering their questions, addressing complaints, and helping them select the right product for their needs.
- Prepared quotes for customers based on measurements taken from job sites or blueprints provided by contractors.
- Maintained records of customer orders including payment terms, product details, delivery dates.
- Educated customers on proper flooring maintenance and care to maximize product longevity.
- Checked in with customers to determine satisfaction and respond to questions.
- Offered information about pricing, payment and delivery options.
- Updated customer database regularly with contact information of new prospects.
Residential, Commercial, Builder Sales
Bob Wagners Flooring America
01.1996 - 01.2011
- Trained new staff members on company policies regarding sales processes and procedures.
- Provided customer service to clients by answering their questions, addressing complaints, and helping them select the right product for their needs.
- Prepared quotes for customers based on measurements taken from job sites or blueprints provided by contractors.
- Analyzed data from past sales activities in order to determine trends in customer preferences.
- Educated customers on proper flooring maintenance and care to maximize product longevity.
- Processed sales transactions, returns, and exchanges with accuracy and attention to detail.
Education
Associate of Art Degree - Interior Design -
Spring Garden College
01.1998
Interior Design -
Art Institute of Pennsylvania
01.1987
Skills
- Detail Oriented
- Excellent customer service skills
- Assertive
- Personable
- Thorough
- Positive
- Persuasive
- Seasoned in Contemporary Art
- Interior Design
- Countertop and Floor Covering Sales
- Enthusiastic
- Problem-solving capabilities
- Layout planning
- Client Relationship Building
- Estimating and Quoting
- Cost Estimation
- Flooring knowledge
Timeline
Flooring Consultant
About All Floors
03.2020 - Current
Floor Covering Consultant
Leaf Floor Covering
01.2011 - 01.2020
Residential, Commercial, Builder Sales
Bob Wagners Flooring America
01.1996 - 01.2011
Associate of Art Degree - Interior Design -
Spring Garden College
Interior Design -
Art Institute of Pennsylvania
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