Harley Ellis
Park River,ND
Summary
Compassionate Direct Support Professional known for productivity and efficient task completion. Skilled in behavior management, personal care assistance, and developing individualized support plans. Excel in communication, empathy, and patience to enhance client satisfaction and well-being.
Overview
8
8
years of professional experience
Work History
Direct Support Professional
Life Skills & Transition Center
Grafton, ND
09.2021 - Current
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted in planning and implementing recreational activities for participants.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Tracked and reported clients' progress based on observations and conversations.
- Used approved crisis intervention techniques in emergency situations.
Assembly Line Worker
Motor Coach Industries
Pembina, ND
09.2019 - 12.2021
- Assembled components of a variety of products, adhering to production specifications.
- Inspected finished products for quality assurance purposes.
- Operated machinery such as drills, saws and presses to assemble parts.
- Provided training and guidance to new employees on proper assembly techniques.
- Communicated effectively with co-workers about production progress throughout shift hours.
Crew Lead
Discount Tire
Fayetteville, NC
08.2018 - 09.2019
- Provided guidance and support to team members in order to ensure successful completion of tasks.
- Monitored employee performance and provided feedback for improvement.
- Assigned work duties, monitored workflow, and evaluated results.
- Enforced safety regulations and ensured compliance with company policies.
- Handled disciplinary action as needed while adhering to company guidelines.
Assistant Store Manager
Dollar General Market
Cavalier, ND
02.2017 - 08.2018
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Handled scheduling for store shifts to achieve adequate staffing.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Delegated work to staff, setting priorities and goals.
Education
Some College (No Degree) - Criminal Justice
Sandhills Community College
Pinehurst, NCSkills
- ADL support
- Client documentation
- Behavior redirection
- First-aid and CPR
- Community activities
- Charting and documentation
Timeline
Direct Support Professional
Life Skills & Transition Center
09.2021 - Current
Assembly Line Worker
Motor Coach Industries
09.2019 - 12.2021
Crew Lead
Discount Tire
08.2018 - 09.2019
Assistant Store Manager
Dollar General Market
02.2017 - 08.2018
Some College (No Degree) - Criminal Justice
Sandhills Community College