Harley Harmon
Tampa,Florida
Summary
Dedicated Assistant Store Manager with expertise in store operations, customer service management, and team leadership. Proven track record of enhancing customer experiences through effective problem-solving and employee coaching. Skilled in stock management, inventory control, and implementing sales techniques to drive profitability. Dynamic and organized with extensive retail sales experience. Leveraged strong interpersonal and leadership skills to successfully train, develop and motivate teams. Proven track record of successfully driving sales and achieving goals. Experienced in developing and managing customer relationships to ensure customer loyalty and satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Opthamolic receptionists
Tampa eye clinic
Tampa, FL
11.2025 - Current
- Managed patient check-ins and scheduled appointments efficiently.
- Answered phone calls and directed inquiries to appropriate staff members.
- Maintained accurate patient records and updated information as needed.
- Utilized electronic health record systems to streamline patient management processes.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
Merchandizing specialists manager
5.11 Tactical
Tampa
03.2025 - 09.2025
- Collaborated with team to ensure product knowledge and customer service excellence.
- Assisted in training new staff on company policies and operational procedures.
- Managed inventory levels, ensuring accurate stock counts and efficient replenishment.
- Conducted product demonstrations, highlighting features and benefits to customers.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Assistant Store Manager/ Merchandizing Specialists
Old Navy
Florida
06.2024 - 02.2025
- Assisted in managing daily store operations and ensuring smooth workflow.
- Trained and mentored new staff on company policies and customer service standards.
- Oversaw inventory management and organized stock replenishment processes.
- Collaborated with team to maintain visual merchandising standards throughout the store.
- Handled customer inquiries and resolved issues to enhance shopping experience.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Supported loss prevention efforts by monitoring store activities and safety protocols.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
Assistant Store Manager
Journeys
Florida
03.2024 - 06.2024
- Resolved customer complaints efficiently while maintaining excellent customer service.
- Assisted customers with product selection, pricing, payment options and returns and exchanges.
- Managed all customer inquiries and complaints in a professional and timely manner.
- Opened and closed the store in a timely and accurate manor.
- Managed and instructed how to do shipment, and how to excel in different areas of the workplace.
- Performed regular audits of merchandise displays and stock levels.
- Directed employee tasks and time management, improving customer experiences.
- Held employees accountable and corrected issues to achieve high standards.
- Ensured compliance with all store policies and procedures.
- Built employee knowledge with training and mentoring.
Assistant Store Manager
Zumiez
Florida
09.2023 - 02.2024
- Assisted in daily store operations and team management.
- Trained new staff on sales techniques and customer service standards.
- Facilitated inventory management and stock replenishment processes.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Cook/Waitress/Hostess
Louis Pappas
Florida
11.2022 - 12.2023
- Maintained organized store environment for customer and employee health and safety.
- Assisted with training staff on all internal operational functions.
- Coached employees on customer service and selling techniques.
- Performed regular audits of merchandise displays and stock levels.
- Held employees accountable and corrected issues to achieve high standards.
- Led floor sets following plan-o-grams to update store appearance.
- Monitored employee attendance and productivity levels on a daily basis.
- Tracked daily operational activities such as store expenses, payroll records.
- Updated records related to sales, customer feedback, and inventory.
- Created work schedules to maintain top-quality customer service and lower labor costs.
- Taught loss prevention practices and policies to minimize shrink.
- Organized team meetings, trainings and provided feedback on performance.
- Used proven customer engagement techniques to increase sales.
- Coordinated with manager to set specific and actionable goals based on established KPIs.
- Implemented inventory control systems to maximize efficiency and reduce costs.
- Utilized data to identify sales opportunities and maximize profits.
- Maintained cleanliness and organization of kitchen equipment, appliances, and utensils.
- Demonstrated ability to work quickly and accurately in high-pressure environments.
- Cooked food according to recipes set by establishment.
- Labeled and dated food, keeping industrial refrigerators and freezers neat and orderly.
- Washed and sanitized hands throughout shift, promoting food safety and health requirements.
- Prepared large quantities of food items according to recipes or specific customer orders.
- Monitored food items, maintaining minimum guidelines for temperature, taste, and quality.
- Stored and rotated food products properly, maintaining freshness.
- Adhered to safety protocols at all times while preparing meals for customers.
- Assisted with food prep tasks, maximizing downtime during off-peak periods.
- Maintained temperatures of food products to reduce illness or waste.
- Prepped items for various cooking methods by seasoning or marinating.
- Stocked and maintained sufficient levels of products to drive smooth food service.
- Prepared variety of dishes using industrial kitchen equipment.
Education
High School Diploma -
Sickles High School
Tampa, FloridaSkills
- Store opening and closing
- Customer service and engagement
- Problem-solving
- Store operations
- Customer experience
- Hiring and training
- Stock management
- Attention to detail
- Customer service management
- Customer service
- Team management
- Employee coaching
- Time management
- Team building and leadership
- Staff supervision
- Sales expertise
- Loss prevention
- POS systems
- Inventory control
- Sales techniques
- Upselling and cross selling
- Work Planning and Prioritization
- Customer relations
Certification
ServSafe
Timeline
Opthamolic receptionists
Tampa eye clinic
11.2025 - Current
Merchandizing specialists manager
5.11 Tactical
03.2025 - 09.2025
Assistant Store Manager/ Merchandizing Specialists
Old Navy
06.2024 - 02.2025
Assistant Store Manager
Journeys
03.2024 - 06.2024
Assistant Store Manager
Zumiez
09.2023 - 02.2024
Cook/Waitress/Hostess
Louis Pappas
11.2022 - 12.2023
High School Diploma -
Sickles High School