Harley Hedani
Wailuku,HI
Summary
Hi my name is Harley Kay Hedani. I am currently seeking to further my career based upon hospitality & tourism, also as well as customer service. I have many years of work experience.
Overview
3
3
years of professional experience
Work History
Barista
Wailea Beach Marriott
07.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- showed aloha in the hospitality & tourism industry
- Showed team leadership when working with customers and co-workers
Barista
Starbucks
03.2024 - 06.2024
- Prepare and serve specialty coffee drinks and teas, and upsell recommended pastries to match the beverage order
- Assisted the lead baristas in handling high volume orders while maintaining the efficient preparation of customer orders
- Respectfully helped and served customers to their needs
- Recommended items to what would be to their liking
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
Cashier and Food Runner
Kaleis Lunchbox Maui Lani
05.2022 - 09.2023
- Helped improve sale revenue
- Helped them make decisions based off of what they wanted
- Maintained secure cash drawers, promptly resolving
- Jumped into positions where they needed
- Worked with managers to successfully solve concerns or problems
- Worked flexible schedule and extra shifts to meet business needs
Cashier
Cupies Maui
06.2021 - 07.2022
- Helped customers complete purchases
- Used cash registers and credit card machines to cash out customers
- Suggested appropriate upgrades and updated pairings to increase per-ticket sales
- Worked flexible schedule and extra shifts to meet business needs
- Addressed customer needs recommendations to increase sales
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Worked closely with the shift manager to solve problems and handle customer concerns
Education
University of Hawai’i Maui College - Hospitality & Tourism
University of Hawai’i Maui College
Wailuku, HI10.2024
High School -
H.P Baldwin High School
Wailuku, HI05.2024
Skills
- Food safety
- Time management
- Active listening
- Hospitality
- Problem solving
- Memorization
- Customer assistance
- Cash handling
- Daily memorization
- Basic math skills
- Refunds and exchanges
- Order taking
- Customer service
- Cash Handling
- Active listener
- Team Leadership
- Opening and closing duties
References
- Kaleis Lunchbox MauiLani, Restaurant, (808)793-3104
- Tiara Medeiros, Department of Education, tiara_medeiros@baldwin.k12.hi.us, (808)268-8522
- Colette, Starbucks, (808)276-8856
- Jerika Ballesteros, (808)495-9883
Timeline
Barista
Wailea Beach Marriott
07.2024 - Current
Barista
Starbucks
03.2024 - 06.2024
Cashier and Food Runner
Kaleis Lunchbox Maui Lani
05.2022 - 09.2023
Cashier
Cupies Maui
06.2021 - 07.2022
University of Hawai’i Maui College - Hospitality & Tourism
University of Hawai’i Maui College
High School -
H.P Baldwin High School
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