Summary
Overview
Work History
Education
Skills
Certification
Timeline
Waitress

Harley Johnson

Glendale,AZ

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Waitress

Zipps Sports Bar
04.2023 - 09.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.

Assistant Manager

Wingstop
01.2023 - 06.2023
  • Developed strategy to increase sales and drive profits.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Launched quality assurance practices for each phase of development

Waitress

Locos Bar And Cocnia
03.2019 - 09.2022
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Education

Business - Sports Business Entertainment Management

Grand Canyon University
Phoenix, AZ
04.2026

Diploma - Dual Enrollment Culinary

Wave
Lake Havasu City, AZ
05.2022

Diploma -

Lake Havasu High School
Lake Havasu City, AZ
05.2022

Skills

  • Safe Food Handling
  • Customer Service
  • Point of Sale Operation
  • Food Production
  • Food Station Setup
  • Menu Memorization
  • Sales Techniques
  • Upselling
  • Accurate Money Handling
  • Front-Of-House Display Creation
  • Relationship Management
  • Cash Handling
  • Food Safety Understanding

Certification

  • Licensed title 4 alcohol training - January
  • Serve safe manager certificate

Timeline

Waitress

Zipps Sports Bar
04.2023 - 09.2023

Assistant Manager

Wingstop
01.2023 - 06.2023

Waitress

Locos Bar And Cocnia
03.2019 - 09.2022

Business - Sports Business Entertainment Management

Grand Canyon University

Diploma - Dual Enrollment Culinary

Wave

Diploma -

Lake Havasu High School

Similar Profiles

CREATE PROFILE
Harley Johnson