Harley Jolly
Peachtree City,Georgia
Summary
Experienced customer service professional with a proven ability to handle high-conflict situations while maintaining a friendly, calm, and professional demeanor. Skilled in de-escalation, problem-solving, and building rapport with customers to drive satisfaction and retention. Strong sales aptitude with the ability to upsell services confidently and ethically. Adept at multitasking in fast-paced, remote environments while maintaining accuracy, efficiency, and excellent communication.
Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.
Overview
1
1
Language
1
1
year of professional experience
Work History
Lead Server
Grand Mayan
03.2026 - Current
- Supervised daily operations to ensure exceptional guest service and satisfaction.
- Trained and mentored new servers, fostering a collaborative team environment.
- Coordinated dining room activities, optimizing seating arrangements for maximum efficiency.
- Implemented training programs on menu knowledge and service standards for staff development.
Server/Bartender Shift Manager
Azul Tequila Taqueria & Cantina Lounge
03.2025 - Current
- I am well experienced all of the listed; emote Customer Service, High-Conflict & Escalation Management, De-escalation Techniques, Upselling & Cross-Selling Services, Appointment Scheduling & Dispatch Support, CRM & Call Logging Systems, Active Listening & Problem Resolution, Multitasking in Fast-Paced Environment, Professional Phone & Chat Communication.
Bar Manager
Cowboy Town
03.2025 - 08.2026
- Supervised daily bar operations, ensuring high service standards and customer satisfaction.
- Developed and implemented staff training programs to enhance product knowledge and service skills.
- Managed inventory control processes, minimizing waste and ensuring timely stock replenishment.
- Created seasonal cocktail menus, focusing on innovative flavors and presentation techniques.
Education
Ged -
Online
03.2026
Skills
- Customer Service & Client Support
- High-Volume Interaction Management
- Clear Verbal Communication
- Problem Resolution & Conflict Handling
- Multitasking & Time Management
- POS Systems
- Payments & Cash Handling
- Attention to Detail & Accuracy
- Team Collaboration
Languages
Spanish
Professional Working
Timeline
Lead Server
Grand Mayan
03.2026 - Current
Bar Manager
Cowboy Town
03.2025 - 08.2026
Server/Bartender Shift Manager
Azul Tequila Taqueria & Cantina Lounge
03.2025 - Current
Ged -
Online