Harley Jones
Lebanon,TN
Summary
Results-oriented professional with extensive experience in customer relationship management and cross-department coordination. Successfully developed and implemented procedures that improved customer satisfaction.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
City of Lebanon, Tennessee
Lebanon, TN
06.2017 - Current
- Oversaw daily operations of customer service team in municipal setting to ensure effective service delivery.
- Developed and implemented procedures that improved customer satisfaction and increased service efficiency.
- Resolved escalated customer inquiries and complaints with professionalism.
- Trained staff on city policies, procedures, and customer service best practices.
- Coordinated with city departments to enhance communication and improve service delivery.
- Evaluated employee performance and motivated staff to boost productivity.
- Reviewed cash drawers daily to ensure accurate balancing.
- Utilize diverse software tools to format files for meter readers collecting utility service readings.
- Created numerous journal entries for the accounting department, documenting the city's utility transactions accurately.
Production Manager
Witt's Sign Company
Lebanon, TN
09.2014 - 06.2017
- Oversaw daily operations of production team, delivering guidance and support to enhance team effectiveness.
- Scheduled production to meet deadlines for sign projects, optimizing workflow and resource allocation.
- Collaborated with design teams to streamline production processes according to project specifications.
- Reviewed production orders, schedules, delivery dates, and inventory levels to determine product availability.
- Assisted in inventory management to ensure availability of materials for production runs.
- Transported sign products between locations based on project demands.
- Collaborated on special projects directed by management.
- Managed front desk operations and greeted visitors warmly.
- Managed a multi-line phone system, directing incoming calls to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
Picker
Genesco
Lebanon, TN
06.2012 - 08.2014
- Fulfilled customer orders accurately and swiftly to meet daily objectives.
- Operated picking equipment to locate and retrieve merchandise, ensuring timely order fulfillment.
- Utilized RF scanners to scan products accurately and efficiently.
- Selected products and items from shelves and pallets for customer orders.
- Maintained cleanliness and organization of picking area to support efficient operations.
Education
High School Diploma -
Lebanon High School
Lebanon, TN 06-2012
Skills
- Customer relationship management
- Process improvement
- Performance evaluation
- Cross-department coordination
- Proficient in Microsoft Office
Experienced with utility billing systems - Cash handling
Timeline
Customer Service Manager
City of Lebanon, Tennessee
06.2017 - Current
Production Manager
Witt's Sign Company
09.2014 - 06.2017
Picker
Genesco
06.2012 - 08.2014
High School Diploma -
Lebanon High School