Harley Smith
Fort Worth,TX
Summary
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Goldwaves Salon, Ft. Worth Texas
Fort Worth, Texas
08.2023 - 11.2024
- Maintained cleanliness of lobby area at all times.
- Stayed current on promotions, discounts, packages, and offers available at the salon.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Posted incidental charges to ledgers, manually or by using computers.
- Assisted with check-in and check-out procedures for guests.
- Inputted guest information into computer system accurately and securely.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Managed cash drawer responsibly throughout shift.
- Kept accurate records of guest transactions.
Volunteer Accountant
Matter of Tax & services LLC
Benbrook, TX
05.2021 - 08.2022
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Wrote reports, authored papers and organized supporting documentation.
- Assisted in the preparation of tax returns by gathering necessary information from clients and maintaining organized files with documents related to taxes.
- Researched and implemented best practices to improve audit results.
Education
High School Diploma -
Aledo High School
Aledo, TX05-2024
Skills
- Time management
- Automated telephone systems
- Hospitality service expertise
- Guest accommodations
- Administrative support
- Marketing
- Customer service
- Oral and written communications
- Phone etiquette
- Basic accounting
Timeline
Front Desk Agent
Goldwaves Salon, Ft. Worth Texas
08.2023 - 11.2024
Volunteer Accountant
Matter of Tax & services LLC
05.2021 - 08.2022
High School Diploma -
Aledo High School