Harley Villarruel
Boonville,NC
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Service and Parts Manager
Bottomley Evergreens and Farms
Ennice, NC
01.2025 - Current
- Oversaw service operations, ensuring timely and efficient completion of repairs for over 300 pieces of equipment and fleet vehicles.
- Managed inventory systems to optimize parts availability and reduce delays.
- Led team in implementing process improvements, enhancing overall service delivery quality.
- Developed training programs for staff, increasing product knowledge and intercompany communication.
- Collaborated with suppliers to negotiate favorable terms and secure high-quality parts.
- Optimized scheduling procedures to maximize productivity while minimizing overtime expenses.
- Maintained accurate records of all transactions, supporting financial reporting requirements and aiding in budgeting efforts.
- Implemented a proactive maintenance schedule, reducing equipment downtime and repair costs.
- Oversaw facility upkeep to create a clean, safe workspace that met regulatory compliance standards.
- Managed warranty claims efficiently, ensuring timely reimbursement from manufacturers.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Parts Specialist
Southern Farm Supply
Union Grove, NC
09.2023 - 12.2025
- Collaborated with suppliers to source high-quality agricultural components efficiently.
- Managed inventory levels to ensure timely availability of essential parts.
- Assisted customers in identifying and selecting appropriate parts for machinery needs.
- Developed and implemented process improvements for parts retrieval and storage systems.
- Issued parts to technicians to complete customers' repairs.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Tracked parts use and charged items to customer accounts for billing.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
PCA
Willowbrook Nursing and Rehab Facility
Yadkinville, NC
01.2022 - 12.2023
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted nursing staff with patient assessments and implemented care plans effectively.
- Monitored vital signs and reported changes to healthcare team promptly.
- Improved efficiency of daily operations through effective time management and prioritization of tasks.
- Developed relationships with residents, fostering trust and enhancing overall well-being.
- Ensured compliance with health regulations and safety standards within the facility.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
Parts Specialist
Simmons Nissan
Mount Airy, NC
07.2023 - 09.2023
- Analyzed sales trends to optimize stock levels and reduce excess inventory.
- Served customers in-store and by telephone to answer questions and place orders.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Increased store revenue by cross-selling products and upselling services to customers.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Adhered to company guidelines for performance and compliance.
- Maintained clean and neat parts counter and sales floor.
Title Clerk
County of Yadkin
Yadkinville, NC
03.2022 - 07.2023
- Processed title applications, ensuring compliance with county regulations and procedures.
- Collaborated with team members to streamline workflow for title processing tasks.
- Trained new staff on title processing protocols and software usage effectively.
- Resolved customer inquiries regarding title status and documentation requirements promptly.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Collected taxes and fees, submitted payments and issued receipts.
Office/Project Coordinator
Bottomley Evergreens and Farms
Ennice, NC
10.2019 - 01.2022
- Coordinated project timelines and resource allocation to optimize workflow efficiency.
- Implemented process improvements resulting in enhanced team collaboration and communication.
- Managed vendor relationships to ensure timely delivery of materials and services for projects.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Created job files for each project and maintained current data in each file.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
- Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.
- Photocopied, distributed and emailed documents to project managers.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Parts Specialist
James River Equipment
Mount Airy, NC
04.2017 - 10.2019
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
RSS, Parts Specialist
O'Reilly Auto Parts
Boonville, NC
07.2014 - 04.2017
- Assisted customers in identifying and selecting appropriate parts for their vehicles.
- Processed customer orders accurately using point-of-sale systems and inventory management software.
- Trained new staff on product knowledge, sales techniques, and operational procedures.
- Organized parts storage and stocked inventory according to established guidelines.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Tracked parts use and charged items to customer accounts for billing.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Education
Associate of Applied Science - Construction Project Management
Sampson Community College
Clinton, NC06-2028
Certificate - Notary Public
Surry Community College
Dobson, NC05-2022
Diploma - Automotive Technologies
NASCAR Technical Institute
Mooresville, NC01-2017
Starmount High School
Boonville06-2016
Skills
- Knowledge of completing invoices, looking up products, and recommending products based on information provided by the customer
- Knowledge of shipping and receiving
- Knowledge in helping the customer base via phone, email, and face-to-face
- Knowledge of systems such as CDK, JDIS, Infinity, Excel, Google Docs, Google Sheets, Trello, and Sage
- Extensive customer service training, including de-escalation methods
- Comfortable within a fast-paced work environment
- Experienced in data entry and analyzing for errors
- Documentation and reporting
- Schedule management
- Adaptability and flexibility
Timeline
Service and Parts Manager
Bottomley Evergreens and Farms
01.2025 - Current
Parts Specialist
Southern Farm Supply
09.2023 - 12.2025
Parts Specialist
Simmons Nissan
07.2023 - 09.2023
Title Clerk
County of Yadkin
03.2022 - 07.2023
PCA
Willowbrook Nursing and Rehab Facility
01.2022 - 12.2023
Office/Project Coordinator
Bottomley Evergreens and Farms
10.2019 - 01.2022
Parts Specialist
James River Equipment
04.2017 - 10.2019
RSS, Parts Specialist
O'Reilly Auto Parts
07.2014 - 04.2017
Associate of Applied Science - Construction Project Management
Sampson Community College
Certificate - Notary Public
Surry Community College
Diploma - Automotive Technologies
NASCAR Technical Institute
Starmount High School