Summary
Overview
Work History
Education
Skills
Timeline
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HARLEY ZANON

Muskego

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Professional Dog Walker

Tails'n'Trails
02.2025 - Current
  • Built strong relationships with clients, fostering trust and confidence in my services.
  • Managed a busy schedule of multiple daily dog walks while maintaining punctuality and professionalism.
  • Ensured dogs'' safety and well-being through attentive supervision during walks.
  • Provided timely feedback to pet owners regarding their pet''s progress on specific behavioral goals.
  • Collaborated closely with fellow dog walkers for optimal scheduling coordination.
  • Provided exceptional customer service by addressing any concerns or issues promptly and professionally.

Animal Caretaker

Rover
08.2023 - Current
  • Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
  • Enhanced client satisfaction by providing personalized pet care services tailored to individual needs.
  • Responded quickly and professionally to meet customer needs and resolve problems.
  • Watered and fed animals according to prescribed diets, portions, and schedules.
  • Created positive relationships with owners by providing affordable services and regular updates showcasing their pet's well-being.
  • Gave oral medication to pets following guidelines from owners.

DELIVERY DRIVER, KITCHEN STAFF

Rocky Rococo Pizza and Pasta
10.2024 - 12.2024
  • Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
  • Followed food safety regulations while preparing orders and maintaining a clean work space.
  • Delivered products to various locations throughout the city with accuracy and efficiency while adhering to all safety regulations.
  • Communicate effectively with other kitchen staff and delivery drivers for optimal time management.

Desk Receptionist

Country Inn and Suites
09.2023 - 10.2024
  • Ensured all guests had proper identification prior to entering the facility.
  • Operated office equipment such as scanners, printers, copiers, or fax machines when necessary.
  • Created daily reports using Microsoft Excel for management review.
  • Greeted guests and handled incoming calls with a friendly demeanor.
  • Processed customer payments and invoices accurately and efficiently.
  • Created and confirmed reservations using Opera software.
  • Resolved customer problems and complaints with patience and professionalism.

Swimming Instructor

SouthWest Aquatic Team
02.2019 - 08.2023
  • Created a positive learning atmosphere through effective communication with swimmers and parents.
  • Demonstrated swimming techniques, corrected form, and provided feedback to help swimmers progress in their skill level.
  • Assessed individual swimmer's abilities in order to develop personalized goals for improvement.
  • Encouraged swimmers to work hard in order to achieve their personal bests.
  • Collaborated with other instructors and coaches within the program to coordinate practices and activities.
  • Managed a diverse group of students while keeping them focused on the task at hand.

Education

Bachelor of Arts - Psychology

University of Wisconsin, Stevens Point
Stevens Point, WI
12-2026

Skills

  • Strong Organization
  • Excellent Customer Service
  • Physically Fit
  • Excellent Communication
  • Team Collaboration
  • Creative problem-solving

Timeline

Professional Dog Walker

Tails'n'Trails
02.2025 - Current

DELIVERY DRIVER, KITCHEN STAFF

Rocky Rococo Pizza and Pasta
10.2024 - 12.2024

Desk Receptionist

Country Inn and Suites
09.2023 - 10.2024

Animal Caretaker

Rover
08.2023 - Current

Swimming Instructor

SouthWest Aquatic Team
02.2019 - 08.2023

Bachelor of Arts - Psychology

University of Wisconsin, Stevens Point

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