Summary
Overview
Work History
Education
Skills
Timeline
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Harlie Manger

Summerville,SC

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

13
13
years of professional experience

Work History

Food Service Worker

Sodexo
08.2023 - Current
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Adjusted food preparation methods in accordance with customer requests.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Maintained clean, trash-free workspaces to maximize productivity and safety
  • Prepared and served various food and drink items to customer specifications in fast-paced environments

Shift Leader

Once Upon A Child Franchise
07.2019 - 09.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained new employees and delegated daily tasks and responsibilities
  • Completed cash and credit card transactions accurately using POS software

Call Center Representative

Aegis
08.2012 - 01.2013
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Demonstrated strong problem-solving skills by resolving customer issues during first call.
  • Built positive relationships with customers by providing exceptional customer service.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Followed standard operating procedures when handling customer problems and complaints.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Responded to customer calls and emails to answer questions about products and services
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards

Cashier

Thriftway Supermarket
11.2010 - 01.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Vidalia Comprehensive High School
Vidalia, GA
05.2012

Skills

  • Food Assembly
  • ServSafe
  • Equipment Maintenance
  • Customer Service
  • Food Storage
  • Multitasking
  • Strong Work Ethic
  • Heavy Lifting Capacity
  • Safe Food Handling
  • Call Management

Timeline

Food Service Worker

Sodexo
08.2023 - Current

Shift Leader

Once Upon A Child Franchise
07.2019 - 09.2020

Call Center Representative

Aegis
08.2012 - 01.2013

Cashier

Thriftway Supermarket
11.2010 - 01.2012

High School Diploma -

Vidalia Comprehensive High School

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Harlie Manger