Harlie Palmisano
Hackettstown
Summary
Dynamic service professional with strong multitasking and decision-making skills. Proven ability to deliver exceptional customer service while managing high-pressure situations effectively.
Overview
18
18
years of professional experience
Work History
Waitress/Service Personal
Longhorn Steakhouse
Flanders, NJ
04.2008 - Current
- Delivered exceptional customer service, enhancing dining experience and ensuring satisfaction.
- Managed multiple tables simultaneously, demonstrating efficiency in fast-paced environment.
- Collaborated with kitchen staff to ensure accurate and timely order fulfillment.
- Trained new team members on menu details and service standards, fostering a knowledgeable workforce.
- Resolved customer complaints promptly, maintaining high levels of guest retention and loyalty.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Made schedules for an entire staff (70 employees), optimizing shift coverage and reducing scheduling conflicts.
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours, reducing wait times and increasing transaction efficiency.
- Listened to, understood and clarified guest concerns and issues, resulting in improved guest experiences.
Education
High School Diploma -
Mount Olive High School
Flanders, NJSkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Decision-making
- Handling complaints
- Time management
- Strong work ethic
- Task prioritization
- POS operation
- Positive and professional
Timeline
Waitress/Service Personal
Longhorn Steakhouse
04.2008 - Current
High School Diploma -
Mount Olive High School