Harlie Staggs
Ellettsville,IN
Summary
At Mother Bear's, I led front-of-house operations, focusing on improving customer satisfaction and efficiency. My strong skills in guest relations and POS systems, combined with mentoring hostesses, helped reduce wait times and enhance service quality. I consistently fostered a welcoming atmosphere and communicated effectively with both guests and team members. With a strong ability to quickly grasp new training materials, I maintained a positive and collaborative environment. I’m eager to apply my organizational and interpersonal skills in a nursing role and continue to grow in a dynamic setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hostess Trainer, Cashier
Mother Bears
05.2021 - Current
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
- Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
- Implemented strategies to reduce wait times for guests during busy periods, increasing overall satisfaction levels.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Education
Associate of Science - Nursing
Ivy Tech Lee J. Marchant School of Nursing
Bloomington, IN05-2025
Skills
- Exceptional Communication
- Guest Relations
- Task Delegation
- Teamwork
- Time Management
- Multitasking Abilities
- Adaptability and flexibility
- Conflict Resolution
Certification
- AHA - Basic Life Support (CPR/AED)
- QPR - Suicide Prevention Gatekeeper
Timeline
Hostess Trainer, Cashier
Mother Bears
05.2021 - Current
Associate of Science - Nursing
Ivy Tech Lee J. Marchant School of Nursing
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