Harmanee Williams
Baltimore
Summary
Detailed-oriented and self-motivated professional with hands-on experience in customer service and client relations management. Strong background working with the public known for reliable track record of superior service and success in attaining customer satisfaction. A team player who can also work independently. Communicate effectively with customers, staff and management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Therapeutic Aid
Rcm Healthcare
02.2024 - Current
- 1 on 1 Aid for children with disabilities.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Server
Baltimore Yacht Club
01.2020 - 07.2025
- Greet guests and patrons personally and on the phone.
- Offer appropriate seating arrangements
- Set up dining rooms and make reservation arrangements
- Maintain clean and organized tables and work area
- Manage event related work including setting up tables and maintaining both exterior and interior of the restaurant.
Vehicle Inventory Associate
PMF
05.2023 - 02.2024
- Ensure that driver/fleet satisfaction meets or exceed expectations
- Coordinate/ manage necessary repairs with transportation vendor- both mechanical and physical damage.
- Maintain and keep current client and transportation company profiles
- Answer the telephone and respond to client inquires
- Ensure that units are delivered to drives in a timely manner and vehicles is delivered in acceptable condition.
- Maintain execution of processes through process confirmation and verification
Customer Return Clerk
Amazon
06.2022 - 08.2023
- Unpacking returned merchandise inspecting packaging condition, and assessing paperwork sent in with return instructions for proper return procedures
- Distribute returned items to their proper location considering all factors including the value of the product, its condition and type of return
- Receive merchandise, following all security and safety return procedures for each product type
- Input clear customer account notes in internal computer systems, communicating return reasons, customer feedback and instructions to ensure accurate processing
- Data entry as needed.
Front Desk Consultant
Kenwood High School
09.2019 - 06.2022
- Greeting and thanking parents and office staff in a sincere, friendly manner.
- Anticipating and addressing any and all needs, and resolving problems and complaints.
- Answering all calls and directing as needed
- Scheduling meetings
- Receiving and delivering all incoming and outgoing mail and packages.
Education
High School Diploma - Business, Finance, & Management
Kenwood High School
Baltimore County, MDSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Computer skills
Certification
Adult and Pediatric First Aid/CPR/AED Certified- 07/15/2025
Timeline
Therapeutic Aid
Rcm Healthcare
02.2024 - Current
Vehicle Inventory Associate
PMF
05.2023 - 02.2024
Customer Return Clerk
Amazon
06.2022 - 08.2023
Server
Baltimore Yacht Club
01.2020 - 07.2025
Front Desk Consultant
Kenwood High School
09.2019 - 06.2022
High School Diploma - Business, Finance, & Management
Kenwood High School
AWARDS & RECOGNITION
Honor Roll 2019-2022, Principles Award 2019-2022, College bound scholar 2022-20232
2022 College Fair
- Spoke fairly on college opportunities.
- Created and hung-up posters to advertise the fair.
- Helped and led college representative