Jessica Sullivan
Manorville,NY
Summary
Highly motivated individual with desire to take on new challenges in the Human Services field. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Therapeutic Aid
Long Island Center for Recovery
Hampton Bays, NY
10.2023 - Current
- Performing routine, non-clinical patient care tasks.
- Provide emotional support and encouragement to individuals undergoing treatment for drug and alcohol addiction.
- Assist in facilitating group therapy sessions, recreational activities, and workshops aimed at promoting personal growth and skill development.
- Monitor and report any changes in client behavior or condition to the clinical team, ensuring prompt intervention when necessary.
- Maintain accurate and confidential client records, documenting observations, progress, and any incidents according to established protocols.
- Preparing resident rooms upon intake.
- Administrative duties such as answering phones and navigating electronic medical records for correspondence.
- Facilitating body and luggage searches upon intake.
- Assisting clinical staff with patient care under therapeutic supervision.
- Performing timely rounds, bed checks, hall and room monitoring.
- Maintain the safety and well-being of the community.
- Provide support and assistance during crisis situations, following established protocols and procedures to ensure the safety and well-being of clients and staff.
- Work collaboratively with the clinical team, including counselors, therapists, and medical staff, to develop and implement individualized treatment plans for clients.
Accounts Receivable Supervisor
Community Counseling Services
01.2019 - 04.2023
- Generate invoices and account statements.
- Maintaining accounts receivable files and records.
- Investigating and resolving any irregularities or inquiries with insurance companies.
- Act as liaison between patient and billing department.
- Typing letters for patients or insurance companies as needed using Microsoft Word.
- Maintains confidentiality, integrity, and availability of PHI according to HIPAA guidelines.
- Monitor customer accounts for non-payment, delayed payment, or other irregularities, and take appropriate action to resolve issues.
- Develop and implement policies and procedures to ensure efficient and effective accounts receivable processes.
- Review and approve invoices, credit memos, and adjustments before processing.
- Knowledge of medical billing and coding.
Pre-Surgical Technician
St. Charles Hospital
02.2019 - 11.2019
- Perform medical procedures such as phlebotomy EKG/Cardiac Testing, collected vitals, and collected nasal swab specimens
- Serves patients/visitors by greeting, welcoming, and directing them appropriately
- Dispatch blood/urine samples properly for analysis and testing
- Assist Nurse Practitioners as needed
- Fulfills general office duties such as copying, faxing, answering phones, or taking messages.
Administrative Assistant Reception
Community Counseling Services
01.2016 - 01.2019
- Serves clients/visitors by greeting, welcoming, and directing them appropriately
- Fulfills general office duties such as copying, faxing, answering phones, or taking messages
- Collecting and entering data of new patients in electronic medical records
- Daily use of Microsoft Word/Excel
- Maintains confidentiality, integrity, and availability of PHI according to HIPAA guidelines.
Medical Assistant
Lilly Steel MD
Riverhead, NY
08.2014 - 01.2016
- Perform medical procedures such as phlebotomy, urinalysis, EKG/Cardiac Testing, injections, and Spirometry on adults and geriatric patients, injections
- Conduct prior authorizations for medications and diagnostic testing
- Carry out administrative duties which entail answering phones and typing correspondence
- Dispatch blood/urine samples properly for analysis and testing
- Assist physician as needed with medical procedures
- Act as a liaison between physicians and patients and other facilities.
Education
Bachelor's in Social Work (in progress) -
Stony Brook School of Social Welfare
05.2024
Major - Liberal Arts (transferred with 58 credits) -
Suffolk County Community College
05.2021
Medical Assistant Diploma -
Hunter Business School
08.2014
Skills
- Safety Oversight
- Effective Customer Communication
- Exemplary Communication Skills
- Motivational Techniques
- Cultural Sensitivity
- Client Advocacy
- Problem-Solving
- Effective Communication
- Teamwork and Collaboration
- Adaptability
- Documentation skills
- Interpersonal Skills
- Professional Demeanor
- Reliability
- Electronic Charting
Social Work Practicum History
- Legislator Albert Kruski, Social Work Intern, 09/2022 - 12/2022, Assist legislative aids with daily tasks, Conduct research on social issues, legislative proposals, and policy initiatives related to social work, welfare, healthcare, housing, education, and other relevant areas. Daily use of Microsoft Word, Provide support in organizing and attending community outreach events, and legislation meetings, Collaborate with legislative staff to identify constituent needs and concerns related to social welfare programs and services, Assist with constituent issues, Create proclamations for recipients, Keep orderly records of correspondence, Administrative duties, Attend legislative hearings, meetings, and briefings to gain insight into the legislative process and policy development.
- Healthier U - Stony Brook University and Medicine Employee Wellness Program, Social Work Intern, 02/2024-05/2024 Contribute ideas for new initiatives based on emerging trends, employee needs, and best practices in social work and employee wellness Assist task supervisor with daily tasks, Utilize Microsoft applications, Assist in networking events, Execute social work competencies, Utilize research-informed practice, Develop and distribute educational materials on mental health awareness, self-care practices, and community resources, Educate employees on available support services, benefits, and wellness initiatives offered by the hospital and university.
Certification
- BLS Provider
Accomplishments
- Deans List
- High Honors
- Nomination in The National Society of Leadership and Success
Timeline
Therapeutic Aid
Long Island Center for Recovery
10.2023 - Current
Pre-Surgical Technician
St. Charles Hospital
02.2019 - 11.2019
Accounts Receivable Supervisor
Community Counseling Services
01.2019 - 04.2023
Administrative Assistant Reception
Community Counseling Services
01.2016 - 01.2019
Medical Assistant
Lilly Steel MD
08.2014 - 01.2016
Bachelor's in Social Work (in progress) -
Stony Brook School of Social Welfare
Major - Liberal Arts (transferred with 58 credits) -
Suffolk County Community College
Medical Assistant Diploma -
Hunter Business School
- BLS Provider
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