Harmon Ferrell
Springdale,AR
Summary
Progressive retail professional with exceptional planning, organizational and critical thinking skills developed through work experience. Proven leadership skills acquired from supervisory roles. Accustomed to working in a fast paced retail environment with the ability to realistically prioritize and coordinate solutions to complicated situations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
People Leader
Walmart
Pea Ridge, AR
05.2021 - Current
- Developed a positive work environment through active listening, empathy, and providing constructive feedback.
- Championed diversity initiatives within the workplace, promoting inclusivity and equal opportunities for all employees.
- Enhanced interdepartmental communication through regular meetings and updates on shared projects or initiatives.
- Contributed to talent acquisition efforts by participating in interviews, evaluating candidates based on potential fit within the organization.
- Facilitated conflict resolution between team members, fostering an atmosphere of trust and collaboration among colleagues.
- Led change management efforts during organizational transitions, mitigating disruptions and maintaining morale among team members.
- Oversaw employee retention strategies aimed at reducing turnover rates while maintaining a motivated workforce.
- Delivered high-quality customer service by addressing concerns promptly and effectively resolving issues.
- Increased employee engagement by implementing team-building activities and open communication channels.
- Mentored junior staff members to enhance their professional growth and improve overall team performance.
Front End Team Lead
Walmart
Springdale, AR
11.2020 - 03.2021
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Led a team of developers to complete project milestones on time, resulting in successful product launches.
- Deployed continuous integration pipelines for efficient code testing and deployment processes, significantly reducing the risk of bugs reaching production environments.
- Conducted thorough code reviews, identifying potential issues and providing constructive feedback to improve overall code quality.
- Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.
- Mentored junior developers, offering guidance and support to increase their technical skills and confidence levels.
- Managed client relationships by communicating project progress updates regularly and addressing any concerns proactively.
- Created employee schedules to align coverage with forecasted demands.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained transaction security by verifying payment cards against identification.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Asset Protection Associate
Walmart
Springdale, AR
05.2018 - 11.2020
- Patrolled store departments to check for suspicious activities.
- Controlled reduction of loss inventory by protecting company assets.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Wrote reports outlining activities and results.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
- Conducted internal investigations, interviewing staff members suspected of theft or misconduct to determine appropriate actions.
- Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within the community.
- Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
- Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation for successful prosecutions.
- Wrote reports for internal and external crime, burglary, or theft.
- Checked CCTV for evidence of shoplifting.
- Implemented loss prevention strategies and programs to minimize shrinkage.
Academy Department Manager
Walmart
Fayetteville, AR
10.2017 - 05.2018
- Spearheaded initiatives for professional development among department staff, leading to increased teacher effectiveness.
- Promoted a positive learning environment by establishing clear expectations and enforcing consistent discipline policies.
- Championed diversity initiatives within the academy''s hiring process to foster an inclusive work environment.
- Organized extracurricular activities and events related to the subject area, fostering community involvement and cultural appreciation.
- Mentored junior teachers within the department, sharing best practices and offering guidance on effective instructional methods.
- Aligned department goals with school-wide objectives by actively participating in administration meetings.
- Evaluated employee performance regularly through observations and feedback sessions, identifying areas for growth or recognition as needed.
- Increased student satisfaction by addressing individual needs through personalized mentoring and guidance.
- Monitored departmental trends in education research to implement cutting-edge techniques that drove academic success.
- Implemented new technologies into the classroom, enhancing the learning experience and promoting digital literacy among students.
- Created assessment tools to measure student progress, utilizing data-driven techniques for continuous improvement in instruction.
Education
Cyber Security -
Bellevue University
Bellevue, NECertification - People Business And Leadership
Bellevue University
Bellevue, NE03.2022
Diploma -
Oxford High School
Oxford, MS05.2021
Skills
- Strategic Thinking
- Innovation Fostering
- Coaching abilities
- Empathy Development
- Influencing skills
- Diversity awareness
- Motivation Techniques
- Feedback Delivery
- Meeting facilitation
- Problem-Solving
- Teamwork and Collaboration
- Team motivation
- People Management
- Daily workflow improvement
- Work Planning and Prioritization
- Coaching and Mentoring
Certification
People and leadership and business
Timeline
People Leader
Walmart
05.2021 - Current
Front End Team Lead
Walmart
11.2020 - 03.2021
Asset Protection Associate
Walmart
05.2018 - 11.2020
Academy Department Manager
Walmart
10.2017 - 05.2018
Cyber Security -
Bellevue University
Certification - People Business And Leadership
Bellevue University
Diploma -
Oxford High School