Summary
Overview
Work History
Education
Skills
References
Timeline
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Harmon Harris

Austin,TX

Summary

Accomplished Senior Leader of Operations with extensive expertise in strategic planning, program and project management, program/product launches, and team leadership. Proven track record of optimizing operational processes, enhancing productivity, and propelling business growth through decisive leadership. Proficient in implementing cost control initiatives, securing over $60 million in entitlements, and achieving over $112 million in cost savings throughout my career, while elevating staff performance and streamlining operations for maximum efficiency.

Overview

11
11
years of professional experience

Work History

Senior Program Manager - Central Operations

Amazon
10.2022 - Current
  • Planned, created, tested, and deployed system life cycle methodology to deliver high-quality systems that exceeded customer expectations.
  • Oversaw daily operations across multiple departments, ensuring efficient task execution and coordination.
  • Identified cost reduction and process improvement opportunities, implementing changes that captured over $22MM in entitlements.
  • Established partnerships with vendors, suppliers, and stakeholders to enhance collaboration and align with business needs.
  • Prepared monthly, quarterly, and annual operational and financial reports for management review.
  • Led cross-functional teams in project completion utilizing Asana, achieving a 45% increase in productivity.
  • Reported directly to C-Suite executives and participated in quarterly business reviews with the development team.
  • Served as DEI board member, expanding A-to-Z volunteer network and creating opportunities for underprivileged youth in technology.
  • Assisted in the development of business cases for new initiatives or enhancements to existing ones.
  • Identified potential risks associated with product launches and developed mitigation plans.
  • Organized virtual events such as webinars and demos for customers prior to launch dates.
  • Developed and executed launch plans for new products, services, and features.

National Program Manager - Strategic Initiatives

Shipt (Target)
09.2018 - 10.2022
  • Developed and implemented Shipt's Last-Mile Delivery program, achieving 1.4 million packages delivered in year one and over 11 million by year two.
  • Created and led a team of 10 business operations leaders to manage sortation centers and maintain operational KPIs.
  • Utilized project management tools like Asana, Monday, Airtable, SharePoint, and Smart Sheets to ensure timely project delivery through seamless cross-functional coordination.
  • Maintained high service levels and customer satisfaction, resulting in product profitability by Q2 of year two.
  • Established standard operating procedures that improved driver efficiency by 27% and reduced acquisition costs by 19% annually.
  • Collaborated with regional leaders to devise and implement strategies for operational improvements.
  • Implemented stringent quality control measures, ensuring operations adhered to budget constraints and program objectives.
  • Co-founded 'Shipt Cares' volunteer program, expanding reach nationwide with over 10,000 volunteer hours completed within three years.

Regional Operations Manager

AllOver Media
08.2014 - 09.2018
  • Directed marketing campaigns for B2B and D2C across web, email, direct mail, print, and commercials from conception to execution.
  • Analyzed KPIs and tracking sheets to assess financial strengths and weaknesses.
  • Managed project budgets totaling $13.3 million, enhancing field productivity by over 31% through forecast modeling.
  • Developed customer satisfaction surveys, tracking engagement growth of 27-41% month-over-month.
  • Implemented efficient systems and processes to achieve strategic objectives while maintaining quality control.
  • Delivered effective training and motivational strategies to empower team members in daily tasks.

Education

Bachelor of Science (B.S.) - Business Administration and Management

Michigan State University
East Lansing, MI

Skills

  • Performance improvement and operational efficiency
  • Team leadership and cross-functional collaboration
  • Strategic planning and project management
  • Training and development initiatives
  • Process design and improvement
  • KPI management and financial analysis
  • Lean Six Sigma methodologies
  • Risk assessment and mitigation
  • Organizational development strategies
  • Executive leadership

References

References available upon request.

Timeline

Senior Program Manager - Central Operations

Amazon
10.2022 - Current

National Program Manager - Strategic Initiatives

Shipt (Target)
09.2018 - 10.2022

Regional Operations Manager

AllOver Media
08.2014 - 09.2018

Bachelor of Science (B.S.) - Business Administration and Management

Michigan State University

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