Harmon Harris
Buda,TX
Summary
Accomplished Senior Leader of Operations with extensive expertise in strategic planning, program management, and team leadership. Proven track record of optimizing operational processes, enhancing productivity, and driving business growth through decisive leadership. Demonstrated proficiency in implementing cost control initiatives that secured over $10 million in entitlements and achieved more than $27 million in cost savings, while elevating staff performance and streamlining operations for maximum efficiency. Committed to fostering a culture of excellence and continuous improvement within diverse teams to achieve organizational goals.
Overview
11
11
years of professional experience
Work History
Senior Program Director - Central Operations
Amazon
10.2022 - Current
- Oversaw daily operations across multiple departments while managing an org of 205 FTE.
- Identified cost reduction opportunities, securing over $1.1 million in entitlements through process enhancements.
- Prepared comprehensive operational and financial reports for management review monthly, quarterly, and annually.
- Created and optimized cross-functional work streams, achieving a 23% boost in productivity among critical teams.
- Participated in quarterly business reviews with development teams, reporting directly to C-Suite executives.
- Led cross-functional teams to develop and implement strategic program initiatives enhancing operational efficiency.
- Oversaw project lifecycles from conception to execution, ensuring alignment with organizational goals and stakeholder expectations.
- Created and analyzed performance metrics to identify areas for process optimization, resulting in increased productivity across multiple departments.
- Fostered a culture of continuous improvement by mentoring team members on best practices and performance metrics.
- Achieved and maintained a 98.7% average success metric between all departments under my org-tree.
Senior Program Manager, Strategic Initiatives
Shipt (Target)
09.2018 - 10.2022
- Developed and implemented Target's Last-Mile Delivery program, achieving 1.4 million packages delivered in year one and over 11 million by year two.
- Created and led a multi-tiered team of 31 mid/senior leaders to manage daily program operations across multiple territories and maintain operational KPIs.
- Utilized project management tools like Asana, Monday, Airtable, SharePoint, and Smart Sheets to ensure timely project delivery through seamless cross-functional coordination.
- Maintained high service levels and customer satisfaction, resulting in product profitability by Q2 of year two.
- Established standard operating procedures that improved driver efficiency by 27% and reduced acquisition costs by 19% annually.
- Collaborated with regional leaders to devise and implement strategies for operational improvements.
- Implemented stringent quality control measures, ensuring operations adhered to budget constraints and program objectives.
Regional Operations Manager
AllOver Media
08.2014 - 09.2018
- Directed marketing campaigns for B2B and D2C across web, email, direct mail, print, and commercials from conception to execution.
- Analyzed KPIs and tracking sheets to assess financial strengths and weaknesses.
- Managed project budgets totaling $13.3 million, enhancing field productivity by over 31% through forecast modeling.
- Developed customer satisfaction surveys, tracking engagement growth of 17% YoY.
- Implemented efficient systems and processes to achieve strategic objectives while maintaining quality control.
- Delivered effective training and motivational strategies to empower team members in daily tasks.
Education
Bachelor of Science - Business Administration and Management
Michigan State University
East Lansing, MI05-2013
Skills
- Operational optimization
- Cross-functional collaboration
- Effective strategic execution
- Workforce training strategies
- Process design and improvement
- KPI tracking
- Lean Six Sigma expertise
- Risk assessment and mitigation
- Organizational growth strategies
- Strategic leadership
Timeline
Senior Program Director - Central Operations
Amazon
10.2022 - Current
Senior Program Manager, Strategic Initiatives
Shipt (Target)
09.2018 - 10.2022
Regional Operations Manager
AllOver Media
08.2014 - 09.2018
Bachelor of Science - Business Administration and Management
Michigan State University
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