Christina Rodriguez
Orlando,FL
Summary
Program Director with progressive leadership experience in hub services, pharmaceutical patient access, and co-pay assistance programs. Proven ability to drive measurable outcomes, including increasing provider portal adoption from 50% to 85%, achieving an 85% prior authorization approval rate, and driving a 31% increase in therapy shipments through operational optimization and client partnership.
Overview
14
14
years of professional experience
Work History
Program Director
Copilot Provider Support Services
02.2025 - Current
- Optimized operations to enhance speed to therapy and patient experience, increasing service center efficiency
- Developed and executed strategy for hub services, ensuring performance and compliance
- Oversaw reimbursement strategy, interpreting payer policies, managing prior authorizations, appeals, and coordinating specialty pharmacy
- Ensure regulatory and contractual compliance across program
Program Manager
Copilot Provider Support Services
03.2023 - 02.2025
- Managed HUB performance, staffing models, and KPIs to enhance enrollment, benefits investigation, and access timelines.
- Directed daily operations and execution of pharmaceutical patient access programs aligned to SOWs.
- Led hiring, training, and performance management initiatives to improve quality and processes.
- Acted as operational liaison between clients and cross-functional partners (QA, Training, IT, SPs) to facilitate alignment and effective communication.
Program Supervisor
Copilot Provider Support Services
01.2022 - 03.2023
- Supervised patient intake and benefits investigation teams, managing escalations and ensuring service delivery quality across 4 disease states.
- Implemented workflow improvements enhancing efficiency and ensuring compliance.
- Developed staff to achieve productivity and performance expectations.
Case Manager
Copilot Provider Support Services
10.2021 - 01.2022
- Conducted benefits investigations and supported prior authorization processes for specialty medications, partnering with providers, payers, and field access teams to ensure patient access to therapy.
- Coordinated client assessments and developed tailored care plans.
- Facilitated communication between clients and healthcare providers.
- Managed case documentation and maintained accurate records.
Medical Assistant / Sr. Office Representative
Baycare Medical Group
Tampa, USA
06.2012 - 10.2021
- Assisted doctor in triaging patients, taking vitals, administering vaccines, and performing phlebotomy to support quality patient care.
- Checked patients in and out, scheduled appointments for five doctors to ensure efficient patient flow.
- Scheduled and confirmed patient diagnostic appointments, surgeries, or medical consultations.
- Balanced and completed daily deposits, entered charges and referrals, submitted prior authorizations, and relayed clinical information to patients and pharmacies for accurate record-keeping.
Education
Associate of Science - General Studies
Pasco Hernando State College
Dade City, FL12.2011
Associate of Arts - Liberal Arts And General Studies
Hillsborough County Community College
Tampa, Fl12.1998
Bachelor of Science - General Studies
University of Florida
Gainesville, FL12.1996
Skills
- Patient access management
- Payer policy interpretation
- Regulatory compliance
- Strategic planning
- Performance management
- Operational optimization
- Data analysis
Timeline
Program Director
Copilot Provider Support Services
02.2025 - Current
Program Manager
Copilot Provider Support Services
03.2023 - 02.2025
Program Supervisor
Copilot Provider Support Services
01.2022 - 03.2023
Case Manager
Copilot Provider Support Services
10.2021 - 01.2022
Medical Assistant / Sr. Office Representative
Baycare Medical Group
06.2012 - 10.2021
Associate of Science - General Studies
Pasco Hernando State College
Associate of Arts - Liberal Arts And General Studies
Hillsborough County Community College
Bachelor of Science - General Studies
University of Florida