PAMELA LUGLI
Bristol,CT
Summary
Healthcare operations leader with over 15 years of experience in multi-site healthcare programs. Successfully increased patient access and referral growth through strategic partnerships with physicians and executives, while optimizing operational performance, financial outcomes, and compliance.
Overview
16
16
years of professional experience
Work History
Program Director
Healogics - Contracted with Holyoke Medical Center
Holyoke, MA
01.2024 - Current
- Lead a hospital-based advanced wound care and hyperbaric medicine program with accountability for operations, financial performance, staffing, patient access, quality, compliance, and strategic growth.
- Partner with physicians, hospital executives, clinical leaders, and corporate teams to optimize schedules, expand access, strengthen referral growth, improve patient flow, and maximize treatment capacity.
- Lead recruitment, onboarding, coaching, performance management, competency development, scheduling, and operational accountability for a multidisciplinary clinical team.
- Directed volume forecasting, budget monitoring, productivity tracking, staffing utilization, and KPI performance to identify revenue-growth and cost-containment opportunities.
- Developed and standardized workflows, referral processes, performance tools, and staff expectations to enhance consistency and execution.
- Oversaw CMS, DPH, accreditation, documentation, revenue integrity, and readiness in wound care and hyperbaric services, translating requirements into effective operating processes.
Regional Director
Healogics - HHC Advanced Wound Care Centers
Meriden / Torrington, CT
01.2022 - 01.2024
- Drove year-over-year increases in new-patient referrals and revenue through strategic provider relationships, community outreach, and operational follow-through.
- Directed multiple clinical programs with accountability for P&L, operations, staffing, patient access, revenue integrity, quality, compliance, provider partnership, and strategic growth.
- Reduced monthly denials by more than $100,000 through collaboration with revenue-integrity and operations teams to resolve documentation, charge, and workflow gaps.
- Monitored P&L and KPI performance, implemented corrective actions to enhance operational compliance with DPH, Joint Commission, and CMS standards.
- Balanced provider capacity, staffing, scheduling, and access across multiple locations, ensuring optimal patient experience and performance.
Program Manager
Community Partners in Action - Regions Staff Secure
Hartford, CT
01.2020 - 01.2021
- Managed 24-hour program operations and 28-member team, ensuring staffing, quality, safety, documentation, performance, and regulatory compliance.
- Led quality-assurance audits and performance reporting while supervising staff, coaching, scheduling, and implementing policies.
- Developed operating procedures and performance expectations to enhance consistency, accountability, and compliance.
Program Coordinator
Community Mental Health Affiliates
New Britain, CT
01.2014 - 01.2020
- Directed two residential treatment facilities, overseeing 26-member multidisciplinary team to ensure effective treatment delivery.
- Managed staffing, payroll, recruitment, risk assessment, staff education, and compliance with DPH, Joint Commission, DMHAS, DCF, and payer requirements to support operational efficiency.
- Coordinated community outreach programs to promote mental health awareness.
- Managed scheduling and logistics for workshops and training sessions.
- Collaborated with healthcare professionals to develop support resources for clients.
Director
New Hope Manor
Manchester, CT
01.2011 - 01.2014
- Directed administration, operations, clinical management, staff training, and supervision for Level II therapeutic group home, achieving promotion to Director within six months.
- Led strategic planning initiatives to enhance organizational effectiveness.
- Directed staff training programs to improve service delivery and team performance.
- Supervised full-time, part-time, per diem, clinical, and management staff, ensuring compliance with DPH and DCF standards to maintain program integrity.
- Oversaw budget management and allocation of resources for operational needs.
Education
Master of Science - Criminal Justice
Central Connecticut State University
New Britain, CTBachelor of Arts - Psychology
Central Connecticut State University
New Britain, CTSkills
- Practice & Clinical Operations
- Physician Partnerships
- Patient Access & Throughput
- Referral & Volume Growth
- KPI & Quality Performance
- P&L & Budget Management
- Revenue Integrity
- Regulatory Compliance
- Process Improvement
- Change Management
- Multi-Site Healthcare Operations
- Workforce Planning & Staff Leadership
- Technology: Epic PeopleSoft Business Intelligence EPSI Microsoft Office Suite Kronos CRM Software
Personal Information
Title: HEALTHCARE OPERATIONS & MULTI-SITE LEADERSHIP
Accomplishments
- Reduced monthly denials by more than $100,000 through cross-functional revenue-integrity and operational workflow improvements.
- Earned Healogics President's Circle recognition in 2023 for exceptional KPI performance, patient satisfaction, and operational excellence.
- Led a wound care center through a WPS Targeted Probe and Educate audit, coordinating documentation review, compliance readiness, education, and corrective follow-up.
- Received Center of Excellence recognition in 2025 for outstanding clinical and operational performance.
Timeline
Program Director
Healogics - Contracted with Holyoke Medical Center
01.2024 - Current
Regional Director
Healogics - HHC Advanced Wound Care Centers
01.2022 - 01.2024
Program Manager
Community Partners in Action - Regions Staff Secure
01.2020 - 01.2021
Program Coordinator
Community Mental Health Affiliates
01.2014 - 01.2020
Director
New Hope Manor
01.2011 - 01.2014
Master of Science - Criminal Justice
Central Connecticut State University
Bachelor of Arts - Psychology
Central Connecticut State University