Kristie White
Cleveland,TN
Summary
Dynamic healthcare operations leader and Registered Nurse with over 13 years of experience in spearheading multi-site clinical programs and executing large-scale workflow transformations. Expertise in implementing EMR systems, optimizing clinical documentation processes, and guiding cross-functional teams through complex operational changes. Recognized for bridging clinical, operational, and technical teams to deliver innovative and scalable healthcare solutions that enhance patient care and organizational efficiency. Committed to fostering collaboration and driving continuous improvement in fast-paced healthcare environments.
Overview
2027
2027
years of professional experience
Work History
Program Director
Hearth Hospice Tennessee
04.2025 - Current
- Lead operations for multi-site hospice program serving ~600 patients across 9 counties
- Directed large-scale EMR transition (NetSmart → MatrixCare), including workflow redesign, staff training, and adoption support
- Partnered with clinical and administrative teams to improve documentation workflows and reduce inefficiencies
- Identified gaps in system functionality and escalated operational needs to internal and external stakeholders
- Led change management efforts during system implementation, supporting staff through transition and minimizing disruption to patient care
- Oversaw interdisciplinary teams and ensured alignment between clinical operations and documentation requirements
Assistant Program Director
Hearth Hospice Tennessee
09.2022 - 04.2025
- Led QAPI and regulatory initiatives, optimized staffing and productivity to enhance care coordination and outcomes.
- Coordinated patient care plans with interdisciplinary teams and family members.
- Assisted with staff training and orientation for new team members.
- Facilitated communication between patients, families, and healthcare providers.
Clinical Director
Hearth Hospice Tennessee
02.2021 - 09.2022
- Led interdisciplinary teams, ensured compliance with regulations, and streamlined admissions flow and caseload distribution.
- Led clinical staff in providing quality patient care in hospice settings.
- Developed and implemented policies to ensure compliance with healthcare regulations.
- Coordinated interdisciplinary team meetings to enhance patient treatment plans.
Admissions Nurse
Hearth Hospice Tennessee
03.2020 - 02.2021
- Managed high-volume hospice admissions across multi-county service area, facilitating timely patient access to care.
- Coordinated complex transitions from hospital and SNF settings, promoting continuity and quality of patient care.
- Conducted patient assessments to determine hospice care needs.
- Collaborated with healthcare teams to develop personalized care plans.
- Assisted patients and families in understanding hospice services offered.
Admissions RN
Hospice of Chattanooga
- Guided patients and families through the hospice admissions process with clinical expertise and compassion.
- Developed initial nursing care plans and coordinated care across physicians, hospice staff, and facilities.
Labor & Delivery RN
Tennova Healthcare & Hutcheson Medical Center
- Delivered direct care to laboring and postpartum patients throughout all phases of labor and delivery.
- Circulated and scrubbed in the OR during emergency C-sections and gynecologic surgeries.
- Provided compassionate care to families experiencing intrauterine fetal demise
- Monitored and documented patient conditions, vital signs, and clinical status changes.
- Precepted new nursing staff and students; served as informal charge nurse and role model for coworkers.
Staff Sergeant
United States Air Force
04.2002 - 04.2008
- Provided command, control, and communication support to wing leadership in a high-stakes operational environment.
- Developed and coordinated base-wide emergency action responses; managed facilities and departmental budgets.
- Graduated from Airman Leadership School - Honorable Discharge.
Education
Associate of Science - Nursing
Chattanooga State Community College
Chattanooga05-2012
Skills
- Regulatory compliance
- Compliance
- EMR deployment
- Financial management
- Multi-Site Operations
- Staff Development
- Leadership
- Patient Advocacy
- Nursing documentation
- Clinical judgment
- End-of-life care
- Ethical practice
- Healthcare software proficiency
Timeline
Program Director
Hearth Hospice Tennessee
04.2025 - Current
Assistant Program Director
Hearth Hospice Tennessee
09.2022 - 04.2025
Clinical Director
Hearth Hospice Tennessee
02.2021 - 09.2022
Admissions Nurse
Hearth Hospice Tennessee
03.2020 - 02.2021
Staff Sergeant
United States Air Force
04.2002 - 04.2008
Admissions RN
Hospice of Chattanooga
Labor & Delivery RN
Tennova Healthcare & Hutcheson Medical Center
Associate of Science - Nursing
Chattanooga State Community College
Education And Licensure
- Associate of Science in Nursing, Chattanooga State Community College
- Registered Nurse (TN), Compact State License
- U.S. Air Force Veteran