Harmoni Mossbarger
Las Vegas,NV
Summary
Dynamic manager recognized for fostering a positive workplace culture and building high-performing teams. Expertise in customer service includes competitive offerings, pricing strategies, and market positioning, ensuring alignment with organizational goals. Detail-oriented with exceptional communication and project management skills, adept at navigating fast-paced environments while effectively managing multiple tasks. Committed to a proactive approach in identifying and resolving issues, with a strong focus on process optimization and team success, ready to embrace new challenges and drive organizational objectives forward.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
Conoco
Las Vegas, NV
07.2025 - 04.2026
- Oversaw operations ensuring compliance with safety and environmental regulations.
- Led cross-functional teams to optimize resource allocation and project execution.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Developed and implemented process improvements that enhanced operational efficiency.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Streamer @harmoniboo
TikTok
Las Vegas, NV
06.2024 - 07.2025
- Developed engaging live streaming content to enhance audience interaction and retention.
- Collaborated with brands to create promotional campaigns, increasing visibility and engagement.
- Analyzed viewer metrics to refine content strategy and improve overall stream performance.
- Implemented innovative techniques to boost follower growth and community engagement.
- Enhanced viewer engagement by consistently delivering high-quality content and maintaining a regular streaming schedule.
- Collaborated with fellow streamers on joint broadcasts or special events, expanding reach across multiple audiences.
- Grew follower base through active promotion on social media platforms and collaborations with other streamers.
- Engaged with audiences to create memorable experiences at live performances.
- Collaborated with other entertainers to create engaging acts.
- Developed show concepts and themes to engage audience members.
- Implemented creative techniques to create unique performances.
Brand & Event Model
Bustle Boutiques, NVS Models & More
Livermore, CA
04.2023 - 03.2024
- Adapted quickly to various styling requests, maintaining professionalism in high-pressure environments.
- Collaborated with designers to showcase fashion collections during runway shows and photo shoots.
- Assisted in promoting brand image through social media presence and public appearances.
- Engaged with photographers and stylists to ensure creative vision was accurately captured.
- Developed strong relationships with clients, enhancing repeat bookings and referrals.
- Adapted quickly to changing environments for continued professionalism under pressure.
- Remained focused, motivated and professional throughout long shoots and events.
- Promoted products and services by posing for commercials, live shows, and photo shoots.
- Networked with industry professionals at events, fostering valuable relationships that led to future opportunities.
- Gained exposure for smaller businesses by modeling for local boutiques and designers, ultimately increasing their sales.
- Collaborated closely with photographers to capture essence of designs, significantly enhancing campaign visuals.
- Posed for photo shoots to showcase clothing designs and accessories.
- Walked runways to introduce new collections.
- Participated in video shoots to promote fashion and beauty products.
- Stood for fitting sessions to help designers with clothing size information.
- Cut down on shooting times by closely following photographer directions and feedback.
CEO Assistant
Northstar Truck Lines, Inc.
Tracy, CA
10.2020 - 04.2023
- Coordinated executive schedules, ensuring optimal time management and meeting preparation.
- Managed travel arrangements, optimizing itineraries for efficiency and cost-effectiveness.
- Developed and maintained filing systems, improving document retrieval and organizational efficiency.
- Facilitated onboarding of new staff, providing training on company policies and procedures.
- Assisted in budget tracking, ensuring adherence to financial guidelines and resource allocation.
- Handled personal tasks for the CEO as needed to allow more time dedicated to important business decisions.
- Maintained an up-to-date understanding of industry trends through market research efforts.
- Coordinated community outreach initiatives on behalf of the CEO, establishing a stronger local presence for the organization.
- Maintained confidentiality of sensitive information, ensuring secure handling of documents and communications.
- Managed special projects as assigned by the CEO to support overall company objectives.
- Developed efficient filing systems that streamlined document retrieval processes.
- Ensured timely completion of projects with efficient coordination among departments and team members.
- Assisted in strategic planning sessions, contributing valuable insights to drive company success.
- Streamlined executive communication by managing email correspondence and scheduling appointments.
- Optimized daily operations by implementing effective office management systems and procedures.
- Managed budget allocation for executive office expenses, ensuring cost-effective use of resources.
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Used advanced software to prepare documents, reports, and presentations.
- Facilitated training and onboarding for incoming office staff.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Updated and maintained confidential databases and records.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Created and managed office systems to efficiently deal with documentation.
- Screened personal and business calls and directed to appropriate party.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Wrote reports, executive summaries and newsletters.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Inventory Accountant
Livermore Ford
Livermore, CA
01.2019 - 10.2020
- Implemented automated inventory tracking systems, improving efficiency in stock management.
- Conducted regular audits of inventory records, ensuring integrity and accountability in financial reporting.
- Conducted thorough reviews of inventory-related contracts and agreements, ensuring accurate recording and compliance with relevant accounting standards.
- Served as a subject matter expert for all inventory-related inquiries from internal and external stakeholders, providing timely and accurate guidance.
- Facilitated month-end close process by preparing timely journal entries related to inventory transactions, accruals, and adjustments.
- Prepared working papers, reports and supporting documentation for audit findings.
- Tracked funds, prepared deposits and reconciled accounts.
- Collected and reported monthly expense variances and explanations.
- Maintained integrity of general ledger and chart of accounts.
Warranty & Cancellation Clerk
Livermore Ford
Livermore, CA
01.2019 - 10.2020
- Processed customer transactions efficiently and accurately.
- Maintained organized inventory records using dealership management software.
- Collaborated with sales team to ensure timely delivery of vehicles.
- Managed customer inquiries, providing prompt and informative responses.
- Streamlined filing systems for better accessibility and document retrieval.
- Oversaw daily administrative tasks, ensuring compliance with dealership policies.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Streamlined document retrieval, meticulously filing documents both physically and electronically.
- Improved response times to customer inquiries, implementing new filing system for quicker access to information.
- Optimized office space usage, arranging workstations to maximize productivity.
- Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Edited and proofread documents for accuracy and completeness.
- Edited documents to keep company materials free of grammar errors.
Service Cashier
Livermore Ford
Livermore, CA
04.2018 - 01.2019
- Managed cash drawer, ensuring accuracy and accountability at all times.
- Assisted customers with inquiries, providing exceptional service and support.
- Handled warranty claims and service agreements, maintaining detailed records.
- Collaborated with service team to streamline appointment scheduling processes.
- Mentored new cashiers on operational procedures and customer service best practices.
- Developed strategies to enhance customer satisfaction and loyalty through effective communication.
- Enhanced store productivity by maintaining a clean and organized cashier area.
- Handled customer inquiries, resolving issues promptly for increased satisfaction.
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
- Inspected service repair orders and parts invoices to encourage proper completion and accuracy.
- Provided exceptional customer service, resulting in repeat business and positive feedback from patrons.
- Processed returns and exchanges efficiently, adhering to store policies and procedures.
- Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check, or authorized charge account.
- Assisted in training new cashiers, leading to improved performance across the entire team.
- Efficiently communicated any discrepancies or inconsistencies found within pricing systems to management staff for prompt resolution.
- Completed end-of-day closing procedures thoroughly and efficiently, preparing the register for the next business day''s opening staff member.
- Maintained knowledge and understanding of extended service policies to accurately process extended warranty payments for repair orders.
- Maintained strong knowledge of current promotions and store policies to effectively answer customer questions or concerns.
- Improved customer satisfaction by providing efficient and accurate cash transactions.
- Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
- Reduced wait times for customers with speedy and precise cash register operations.
- Increased sales revenue with upselling techniques and product recommendations based on customer needs.
- Balanced multiple payment methods accurately, including cash, credit cards, gift cards, coupons, and vouchers.
- Supported fellow employees by covering shifts when needed or assisting with extra tasks during busy periods.
- Managed high-volume checkout lines calmly and professionally during peak hours, ensuring timely service for all customers.
- Ensured accurate financial records by reconciling daily cash drawer and reporting discrepancies.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Customer Relations
Livermore Toyota
Livermore, CA
01.2018 - 04.2018
- Monitored industry trends to stay up-to-date on best practices for enhancing customer relations management techniques.
- Managed special orders for customers'' requests or events successfully while maintaining excellent customer relations.
- Enhanced customer relations by addressing their concerns and providing solutions in a timely manner, resulting in repeat business.
- Promoted excellent customer relations through courteous interactions both on-the-phone and face-to-face conversations.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Strengthened customer relations through friendly interactions and attentive assistance during transactions.
- Developed strong communication skills by interacting with diverse clientele on a daily basis, improving overall customer relations quality within the store environment.
- Participated in team meetings to share best practices and brainstorm new strategies for enhancing customer relations efforts.
- Increased repeat business through consistent delivery of high-quality workmanship and excellent customer relations.
- Handled customer inquiries and resolved issues promptly, resulting in improved customer relations.
- Collaborated with service advisors to ensure clear communication on repair needs and progress updates, resulting in improved customer relations.
- Established strong communication channels between accounts receivable and other departments, fostering collaboration on shared objectives such as revenue generation and customer relations.
- Improved customer relations by addressing concerns promptly and professionally.
- Worked with both guests and fellow employees to promote positive customer relations and provide courteous and timely service.
Receptionist
Livermore Toyota
Livermore, CA
05.2017 - 01.2018
- Coordinated incoming calls and directed inquiries to appropriate personnel, improving response times.
- Oversaw daily office supplies inventory, implementing cost-saving measures through vendor negotiations.
- Implemented electronic filing systems, increasing document retrieval speed and reducing physical storage needs.
- Led initiatives for process improvements, resulting in enhanced customer satisfaction ratings and operational efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with planning office events and meetings for smooth execution.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Supported company correspondence by drafting and distributing memos and emails.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Assistant Manager
KFC
Livermore, CA
01.2016 - 05.2017
- Supervised daily operations to ensure efficiency and adherence to quality standards.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented inventory management procedures to minimize waste and optimize stock levels.
- Conducted performance evaluations, providing actionable feedback to enhance employee growth.
- Developed and executed training programs that improved service delivery and customer satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Led initiatives aimed at enhancing workplace safety protocols and employee compliance.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Increased sales through effective merchandising strategies and targeted promotions.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
Education
High School Diploma -
Tracy High School
Tracy05-2015
Skills
- Customer service
- Cash Handling/Safe Handling
- Team leadership
- Time management
- Decision-making
- Shift scheduling
- Active listening
- Professional and courteous
- Employee onboarding
- Coaching and mentoring
- Work prioritization
- Policy and procedure development
- Inventory management
- Verbal and written communication
- Documentation and reporting
- Business administration
- Brand management
- Positive attitude
- Multitasking
- Attention to detail
- Multitasking Abilities
- Scheduling and coordinating
- Public Speaking/Entertainment
- Event Management/Coordinating
- POS System
- Fast Learner/Adaptable to Environments
- Handling Sensitive Information
- Payroll
- Inventory Accountability
- Great Computer Skills
Accomplishments
- Achieved #2 store manager award by completing my management with accuracy and efficiency.
- Top #11th store out of 365 at KFC
- #2 in Store Sales for Conoco
- Promoted multiple times with multiple companies by showing my work ethic and strive to be the best I can be.
- Top 20 highest earning streamer/entertainer in less than a week
- Recruited by a top agency in 2 weeks of streaming
- 3K-5k Views in a week of streaming
- Published in multiple magazines including personal issues
Certification
- TAM Cards
- Health Cards
- Sheriffs Cards
Awards and Honors
TAM & Health Cards, Sheriff Card, #2 in sales at a Conoco, Being ranked the 11th store out of 365 stores while at KFC, Ranked 2nd Assistant Manager in the region at KFC, Multiple Promotions within one company, with multiple different companies., Published in over 20+ Magazines including Front and Back Covers, June 2024 started with 400 followers & currently close to 10,000 followers., Over 3K-5K Views per stream (Daily), Top 20 highest earning streamer after less than 1 week (TikTok), Recruited by top agencies after 2 weeks (TikTok), Increased following by more than 225% in first 2 weeks (TikTok)
Timeline
Manager
Conoco
07.2025 - 04.2026
Streamer @harmoniboo
TikTok
06.2024 - 07.2025
Brand & Event Model
Bustle Boutiques, NVS Models & More
04.2023 - 03.2024
CEO Assistant
Northstar Truck Lines, Inc.
10.2020 - 04.2023
Inventory Accountant
Livermore Ford
01.2019 - 10.2020
Warranty & Cancellation Clerk
Livermore Ford
01.2019 - 10.2020
Service Cashier
Livermore Ford
04.2018 - 01.2019
Customer Relations
Livermore Toyota
01.2018 - 04.2018
Receptionist
Livermore Toyota
05.2017 - 01.2018
Assistant Manager
KFC
01.2016 - 05.2017
High School Diploma -
Tracy High School