Harmony Isabell
Owensboro,KY
Summary
Accomplished Director with a proven long term account retention record at Little Einsteins, LLC enhancing family satisfaction and team performance. Expert in relationship building and decision-making, significantly improved operational efficiency. Mentored teams for professional growth, demonstrating exceptional verbal communication and leadership skills while acting as Operations Manager at Alorica, Inc.
Overview
12
12
years of professional experience
Work History
Childcare Director
Little Einsteins, LLC
Owensboro, KY
04.2019 - Current
- Facilitated parent engagement through frequent updates on child development and achievements.
- Designed and supervised curriculum-focused activities to promote student engagement.
- Monitored and observed child progress, interactions, and behavior, reported findings to parents, recommended early intervention treatments, and filed referrals with Green River Home Health Services to ensure children received therapeutic services when necessary.
- Attended approved training and continuing education courses to maintain certifications.
- Implemented comprehensive health policies aligned with CDC guidelines to minimize illness outbreaks within the facility.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Communicated with local and state government agencies to maintain compliance with all regulations.
Operations Manager
Alorica, Inc.
Owensboro, KY
09.2017 - 04.2019
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Led daily team meetings to review performance, set targets and motivate staff. Established and oversaw performance targets for call center associates.
- Created a supportive work environment that encouraged open communication, fostering a strong sense of teamwork among agents.
- Improved customer satisfaction ratings by analyzing call recordings and identifying areas of praise and areas of improvement.
Server/Bartender
Mellow Mushroom
Owensboro, KY
05.2016 - 12.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Seasonal Manager
Cherry Hill Programs
Owensboro, KY
03.2016 - 01.2018
- Mentored junior photographers, providing guidance on technical skills and professional development.
- Conducted regular performance reviews of staff members, identifying areas of improvement and providing constructive feedback.
- Enhanced client satisfaction by delivering high-quality photographic services and products.
- Maintained an organized digital archive of images, ensuring easy accessibility for future projects or reference.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Server/Expediter
Cracker Barrel
Nashville, TN And Owensboro, KY
08.2013 - 06.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Elementary Education - Psychology
Brescia University
Owensboro, KY Elementary Education
Whites Creek High School
Whites Creek, TNSkills
- Relationship building
- Verbal and written communication
- Decision-making
- Issues resolution
- Contract and vendor management
- Hiring and retention
Timeline
Childcare Director
Little Einsteins, LLC
04.2019 - Current
Operations Manager
Alorica, Inc.
09.2017 - 04.2019
Server/Bartender
Mellow Mushroom
05.2016 - 12.2018
Seasonal Manager
Cherry Hill Programs
03.2016 - 01.2018
Server/Expediter
Cracker Barrel
08.2013 - 06.2016
Elementary Education - Psychology
Brescia University
Elementary Education
Whites Creek High School