Harmony Robinson
Waldorf,MD
Summary
Motivated and detail-oriented Criminal Justice graduate from Bowie State University with strong leadership, communication, and problem-solving skills. Experienced in fast-paced environments requiring conflict resolution, teamwork, accountability, and professional customer service. Demonstrated ability to make sound decisions under pressure, maintain accurate documentation, and work effectively with diverse populations. Seeking an opportunity to contribute to public safety, security, investigations, or community-focused services while continuing to develop professionally.
Overview
3
3
years of professional experience
Work History
Server
Milk and Honey
Waldorf, MD
08.2025 - Current
- Provided exceptional customer service, ensuring a welcoming dining experience for all guests.
- Collaborated with kitchen staff to deliver timely and accurate food orders.
- Maintained cleanliness and organization of dining area, enhancing guest satisfaction.
- Assisted in training new servers on menu items and service protocols.
Shift Leader
Tommy’s Express Car Wash
Waldorf, MD
11.2023 - 04.2025
- Lead daily operations, ensuring high standards for customer satisfaction, safety and efficiency.
- Supervise, train, and support team members to enhance performance and productivity.
- Manage scheduling, delegating tasks effectively and oversee shift transitions.
- Resolve customer concerns promptly, ensuring a positive customer experience.
- Perform cash handling duties, including end of day reports and financial reconciliation.
- Conduct routine inspections of equipment and coordinate maintenance needs.
Education
Bachelor of Science - Criminal Justice
Bowie State University
Bowie, MD12.2025
Bachelor of Science - Criminal Justice
Prince George's Community College
Upper Marlboro, MD08.2017
Skills
- Report Writing & Documentation
- Conflict Resolution & De-escalation
- Investigative Research & Analysis
- Leadership & Team Supervision
- Critical Thinking & Decision Making
- Public Safety & Community Engagement
- Microsoft Office Suite
- Time Management & Organizational Skills
- Attention to Detail & Accuracy
Timeline
Server
Milk and Honey
08.2025 - Current
Shift Leader
Tommy’s Express Car Wash
11.2023 - 04.2025
Bachelor of Science - Criminal Justice
Bowie State University
Bachelor of Science - Criminal Justice
Prince George's Community College