Harmony Trumbach
Pearl River,LA
Summary
Highly personable and skilled in customer service, with background as Host and Hostess in restaurant, lounge, and coffee shop settings. Possess strong organizational skills to manage reservations and seating arrangements efficiently. Known for creating welcoming atmosphere for guests and addressing needs promptly, resulting in improved customer satisfaction. Proven ability to work effectively under pressure while maintaining smooth operation of front-of-house activities. Upbeat professional dedicated to providing fun, safe, and engaging activities to program participants. Leverages talents in communication and leadership to build rapport and lead by example. Exhibits excellent time management skills with an aptitude for managing complex activity schedules.
Overview
3
3
years of professional experience
Work History
Ice Cream Server
Slidell Ice Cream Co
Slidell, Louisiana
08.2025 - Current
- Provided excellent customer service by responding promptly to customer inquiries and requests.
- Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
- Operated cash register to collect payments from customers.
- Prepared and restocked supplies, ensuring availability during peak hours.
- Engaged with customers to create a friendly and welcoming atmosphere.
- Served ice cream and toppings to customers with attention to detail.
Desk Assistant
SportsU
Slidell, Louisiana
07.2025 - Current
- Broke down boxes for garbage and recycling.
- Gathered and sorted data for reports and files.
- Maintained front desk to provide positive first impression.
- Handled confidential information with discretion and integrity.
- Recorded accurate information from customers into computer databases.
- Maintained an organized filing system for important documents.
- Performed photocopying, printing and filing with maximum efficiency.
- Greeted guests warmly, providing positive first impression of company.
- Communicated with team members to ensure smooth information flow.
Restaurant Hostess
Blue Crab Restaurant
Slidell, Louisiana
06.2025 - 08.2025
- Greeted and seated guests promptly upon arrival at the restaurant.
- Provided menus and explained daily specials to enhance guest experience.
- Monitored dining area for guest needs and communicated with staff accordingly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Camp Counselor
Open Arms Care Corporation
Slidell, Louisiana
06.2022 - 07.2025
- Supervised daily activities and ensured camper safety during outdoor events.
- Facilitated group games and activities to promote teamwork and cooperation.
- Coordinated and led group activities for campers and counselors.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
- Developed individualized behavior management plans for campers with special needs.
- Acted as ambassador for camp to families by communicating about camper's experience.
- Trained and mentored new camp counselors, sharing best practices and ensuring consistent quality of camper experiences.
- Participated in ongoing professional development to enhance skills and knowledge relevant to youth development and outdoor education.
- Facilitated group discussions and reflections, helping campers articulate their experiences and learn from one another.
Education
Some College (No Degree) - Journalism And Mass Communication
University of New Orleans
New Orleans, LASkills
- Data organization and activity coordination
- Problem solving and resolution
- Event planning and public speaking
- Youth mentoring and customer service
- Product promotion
- Handling complaints
Affiliations
In my free time I do activities with friends or study.
Languages
English
Professional
References
References available upon request.
Timeline
Ice Cream Server
Slidell Ice Cream Co
08.2025 - Current
Desk Assistant
SportsU
07.2025 - Current
Restaurant Hostess
Blue Crab Restaurant
06.2025 - 08.2025
Camp Counselor
Open Arms Care Corporation
06.2022 - 07.2025
Some College (No Degree) - Journalism And Mass Communication
University of New Orleans
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