Harmony Vasquez

-Facilitated medical insurance coverage applications for both documented and undocumented patients.

- Guided patients with special needs and elderly individuals through Medicaid and Medicare Savings Program processes.

Demonstrated comprehensive understanding of EPIC.

- Assisted in self pay and denial reports as well as calling patients to collect insurance information and clear outstanding hospital balances

- Assisted in training new hires in EPIC, applying patients for insurance and front desk duties

Scheduled patients for PCP changes and facilitated successful document faxing.

- Authorized upcoming surgeries through insurance portals and making sure the patients were fully covered for them

-Contributed to healthcare programs aimed at reducing hospital bills for undocumented patients.

• Assisted customers with product inquiries and recommendations.
• Maintained organized sales floor to enhance customer experience.
• Processed transactions accurately using point-of-sale systems.
• Learned inventory management practices to support stock replenishment.
• Collaborated with team to achieve daily sales goals and promotions.
• Supported visual merchandising efforts to create attractive displays.
• Built relationships with customers to encourage repeat business.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.