STEPHEN HARRIS JR.
Bronx
Summary
Dedicated professional skilled in managing insurance authorizations and training staff. Experience in improving workflows and supporting fast-paced environments ensures high-quality service delivery. Passionate about contributing to team success and enhancing patient relations in healthcare settings.
Overview
15
15
years of professional experience
Work History
Clerical Associate LVL IV
North Central Bronx Hospital
Bronx
07.2025 - Current
- Processed insurance authorization requests for various medical procedures and services.
- Communicated with healthcare providers to gather necessary patient information.
- Reviewed patient files to determine eligibility for coverage and benefits.
- Utilized electronic health record systems to track authorization status updates.
- Collaborated with insurance companies to resolve authorization discrepancies swiftly.
- Maintained accurate records of all authorizations and related correspondence.
- Verified insurance eligibility for patients and entered information into the system.
- Assisted billing department with resolution of denied claims due to lack of prior authorization.
Clerical Associate LVL III
North Central Bronx Hospital
Bronx
08.2021 - 07.2025
- Assisted with scheduling appointments and coordinating patient visits efficiently.
- Responded to inquiries from patients and families regarding hospital services.
- Supported administrative staff by preparing and organizing medical files.
- Entered data into electronic health record systems accurately and securely.
- Scanned documents into digital format for storage purposes.
- Performed receptionist duties such as greeting visitors and answering calls.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Managed patient records and ensured accuracy in documentation processes.
- Trained new staff, elevating team performance and morale.
Front Desk Manager
Shetler Studios
New York
07.2016 - 06.2020
- Managed front desk operations and staff scheduling at busy urban studio.
- Coordinated guest check-ins and check-outs with efficiency and professionalism.
- Oversaw customer inquiries and resolved issues promptly to ensure satisfaction.
- Trained new front desk staff on procedures and customer service standards.
- Collaborated with management to enhance overall guest experience at the studio.
- Managed guest check-in and check-out procedures, reservations, and payments.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Oversaw cash and credit card payment transactions at the front desk.
Assistant Store Manager
Violetta Wines
New York
02.2016 - 06.2019
- Trained and supervised staff on customer service best practices.
- Implemented visual merchandising strategies to enhance product displays.
- Handled customer inquiries and resolved issues effectively and promptly.
- Collaborated with vendors to maintain strong supply chain relationships.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
IT Clerical Associate
College of Mount Saint Vincent
Bronx
01.2012 - 05.2014
- Provided administrative support to senior managers with assigned projects.
- Provided administrative support to faculty and staff across departments.
- Assisted with data entry and maintained databases for various projects.
- Maintained filing systems, both electronically and in paper form.
- Scanned documents into digital format for storage purposes.
Education
Bachelors of Arts - Broadcasting Communications/Journalism
COLLEGE OF MOUNT SAINT VINCENT
Bronx, New York01-2014
Skills
- Data Entry
- Appointment scheduling
- Insurance verification
- Authorization requests
- Office administration
- Patient relations
- Staff training
- Time Management
- Team Coordination
- Problem Solving
- Critical Thinking
- Adaptable Learner
- Team Player
Languages
Korean
Timeline
Clerical Associate LVL IV
North Central Bronx Hospital
07.2025 - Current
Clerical Associate LVL III
North Central Bronx Hospital
08.2021 - 07.2025
Front Desk Manager
Shetler Studios
07.2016 - 06.2020
Assistant Store Manager
Violetta Wines
02.2016 - 06.2019
IT Clerical Associate
College of Mount Saint Vincent
01.2012 - 05.2014
Bachelors of Arts - Broadcasting Communications/Journalism
COLLEGE OF MOUNT SAINT VINCENT