Harmony Wreh
Irving,Texas
Summary
Dynamic educator with a proven track record at Primrose Schools, adept at fostering a safe learning environment and enhancing student engagement through innovative lesson plans. Recognized for exceptional conflict resolution and effective communication skills, I build strong relationships with students and parents, ensuring a supportive and nurturing classroom atmosphere.
Overview
12
12
years of professional experience
Work History
Lead Teacher
Primrose Schools
Irving, Texas
09.2024 - Current
- Developed engaging lesson plans aligned with early childhood education standards.
- Fostered a positive classroom environment promoting social and emotional growth.
- Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
- Handled and resolved disciplinary issues according to district protocols.
- Built and strengthened positive relationships with students, parents, and teaching staff.
Customer Service
Amazon
05.2020 - 08.2024
- Ensuring that packages are out on time, and that customers are satisfied with their products, while also assisting with any further questions or concerns.
- Maintained high levels of customer service satisfaction.
- Developed customer service policies, procedures and standards.
- Emphasized fast and friendly customer service.
Customer Relations
CoServ
09.2017 - 05.2020
- Assisting customers in accessing their accounts, helping them pay bills, or planning for their bill cycle, while building a bond with each customer, making them feel wanted, and keeping their needs supplied.
- Managed customer relations through effective communication, problem solving skills, and proactive responses.
- Maintained a high level of professionalism among customer relations team members.
- Developed customer service strategies to improve customer relations.
- Resolved customer disputes in a timely manner while maintaining excellent customer relations.
Lead teacher
Legacy Learning Center
01.2014 - 05.2017
- As a lead teacher, my job was to make lesson plans for the weeks and evaluate each child on a personal level, while showing them love, affection, and protection.
- Led classroom activities to foster student participation and interaction.
- Arranged classrooms to facilitate optimal education for student groups.
- Supervised students throughout day, both in classroom and outside during breaks.
- Received recognition for contributions to innovative concepts in classroom instruction.
Education
Associate of General Studies -
Navarro College
Corsicana, TX08-2018
High School Diploma -
Plano East Senior High
Plano, TX01.2014
Some College (No Degree) -
Texas State University
San Marcos, TXSkills
- Active listening
- Adaptability
- Attentiveness
- Conflict resolution
- Creativity
- Decision making
- Dependability
- Effective communication
- Empathy
- Friendliness
- Open-mindedness
- Patience
- Quick thinking
- Reading physical and emotional cues
- Responsiveness
- Safe learning environment
- Team building
References
- Florence Johnson, Manager at LLC, (214)-994-9869
- Promise Menkah, Team Lead at CoServ, (214)490-1723
Timeline
Lead Teacher
Primrose Schools
09.2024 - Current
Customer Service
Amazon
05.2020 - 08.2024
Customer Relations
CoServ
09.2017 - 05.2020
Lead teacher
Legacy Learning Center
01.2014 - 05.2017
Associate of General Studies -
Navarro College
High School Diploma -
Plano East Senior High
Some College (No Degree) -
Texas State University