Harold Barter III
Train Operator/Train Conductor
Brooklyn,NY
Summary
Offering significant background in CustomerService work during 12+ years of Travel experience. Team-oriented problem-solver with good time management and multitasking skills. Collaborate effectively with team members to maintain smooth yard operations.
Overview
11
11
years of professional experience
Work History
Train Operator
NYCTA
New York, NY
09.2017 - Current
- Monitored commission hour operations to coordinate with field supervisors for mechanical or infrastructure breakdowns.
- Directed operations during disruptions in service, providing for diversion of trains, adding stops and connections, general train movements and flow of information to crews and customers.
- Managed communications flow to employees and customers regarding departures, arrivals, delays and closures.
- Coordinated effective movement of train cars and engines with hand signals, two-way radios and telephones.
Conductor
NYCTA
New York, NY
09.2011 - 09.2017
- Made public announcements on routes and delays.
- Maintained strict schedules for passengers and cargo.
- Communicated with train dispatchers to obtain and adjust directions.
- Communicated through various methods to conduct train movement.
- Operated controls to activate track switches and traffic signals.
Gate Agent
Delta
New York, NY
01.2011 - 11.2011
- Tagged and transferred baggage from scales to designated conveyor belt.
- Assisted customers with ticketing and baggage check-in requirements.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Sold, printed and reissued available tickets to customers at check-in.
- Managed passenger check-in by verifying customers' travel documentation.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
Associate of Arts - Liberal Arts And General Studies
New York City College of Technology of The City University of New York
Brooklyn, NYSkills
Customer Service
Multitasking Abilities
Maintaining equipment
Attention to Detail
Friendly service mentality
Teamwork and Collaboration
Computer Skills
Timeline
Train Operator
NYCTA
09.2017 - Current
Conductor
NYCTA
09.2011 - 09.2017
Gate Agent
Delta
01.2011 - 11.2011
Associate of Arts - Liberal Arts And General Studies
New York City College of Technology of The City University of New York