Mary Mason
Detroit
Summary
I've been in customer service for over twenty years, I have experience in microsoft word, I have experience in sap, I have experience in data entry, I am a very hard dedicated worker, I am very honest. I am a great team player.
Flexible hard worker ready to learn and contribute to team success.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Train Operator
Q-line street car
Detroit
01.2025 - Current
- Inspected tracks for debris or other obstructions prior to departure from each station stop.
- Notified maintenance personnel of any track issues encountered during operation of the train.
- Ensured that all doors were closed securely prior to departure from each station stop.
- Assisted passengers with boarding and disembarking from trains in a timely manner.
- Followed strict schedules while operating trains between designated points in an efficient manner.
- Responded quickly to emergency situations such as medical emergencies or mechanical failures by taking appropriate action in accordance with company policies and procedures.
- Stopped the train at designated locations allowing passengers time to board or disembark safely.
- Communicated with dispatchers via radio regarding arrival times at stations and stops along the route.
School Bus Driver
Detroit Academy of Arts and Sciences
Detroit
09.2024 - Current
- I've had dedicated routes.
- I pick up the kids on their routes.
- Drop them off at the schools.
- I pick them up from their schools, and I drop them off at the designated routes.
- I do my pre-trip, every morning, and afternoon before pulling the bus out.
- All accidents are reported immediately.
- Safety is my first practice.
Sedan Van Driver
Trinity Transportation
Detroit
09.2022 - 06.2024
- We are a third party of Detroit public school, so we take the school kids to school.
- I work with Disabilitie, so I do know how to operate wheelchairs.
- I follow state laws I get the kids on time to school.
School Bus Driver
First Student
Wyandotte
09.2021 - 06.2023
- I drive Dearborn Special needs students from home to school, from school to home.
- I maintain the proper level of Diesel gas.
- Can I also keep the proper level of the dep.
- I also let the mechanic know any other problems of the bus.
Customer Service Representative/Call Center
Robert Half/Michigan Unemployment agency
Detroit
08.2020 - 07.2022
- I take inbound calls and I make outbound calls.
- I assist them in the unemployment payment and I helped him fill out the claim for unemployment.
- I set up appointment, I do data entry, Attend meetings, I have experience in sap.
Life Enrichment Director/coordinator
The James Independent Seniors living
Ferndale
08.2019 - 09.2020
- I coordinate the senior's activities.
- I made a 30- day calendar program for the seniors.
- I participate in the activities, the exercise, the art expressions Classes.
- I participate when I give them happy hours on Fridays, I brought in live bands for their entertainment.
- I took the seniors to the destinations, to all their appointments, all their outings and all their shopping.
- And I also run the housekeeping department, I make sure the building and the Apartments are nice and clean, if any fixing I contact Maintenance or fix it myself.
- I am a team player.
Lead Driver
Charoit transportation
Dearborn
09.2015 - 08.2019
- I supervised a staff of 22 employees.
- I make sure that our team players was in uniform.
- Make sure the cars was inspected before they ride out.
- I took the vehicles to the car wash when needed, the oil change when need it.
- In the winter I jumpstart all the vehicles that was sitting to keep the vehicles running.
- I open and closed.
Supervisor/customer Service Representative
Magna International
Highland Park
03.2012 - 09.2015
- Company Overview: The company name is stathakis Janitorial service
- I was a third-party contract at Magna seating in Highland Park.
- As I supervised 15 crew members to clean up Magna seating.
- I also work with the management, when they needed special projects done we would do them.
- I gave them 100% customer service.
- The company name is stathakis Janitorial service
Building Captain/day Porter
Bedrock management LLC
Detroit
12.2006 - 03.2012
- I cleaned the Compuware building.
- The lobby restroom I also did the lobby I made sure the windows wipe took all the fingerprints off.
- I made sure the rugs was nice and clean in the winter we changed our rugs often.
- I also had four floors that I went when to check on.
- I did the kitchen the bathrooms and I also stocked the products.
- I was promoted to build and Captain.
- Where I supervise 15 employees, it was my responsibility to lead them as a team to perform all duties.
Limousine Driver
Lavdas Limousine company
Warren
11.1998 - 12.2006
- I worked inside the MGM Grand casino Detroit.
- As instructed I picked up the guests from the airport to the hotel and casino.
- I took the guest to local events as instructed.
- I drove the president the vice president and executive and their employees as instructed.
- I kept up keeping of the limousine vehicle.
- I clean the car out after each client.
- I took the car to the car wash Got the oil changes on the car as well.
Front Desk Agent
Western Hotel Marriott
Detroit
05.1995 - 10.1998
- Maintaining great customer service catering to their needs.
- I will check the guest in and out of hotel.
- I had a great impact on my coworkers because of my excellent team player and leadership.
- I helped out in every area that I was allowed.
- The most important to me was listening to the guest needs.
Education
High school Diploma -
Cody High school
Detroit, MI06.2025
Some college - Computer Science
Highland Park community college
Highland Park, MI03.1983
Skills
- Front desk
- Commercial driving
- Cybersecurity
- Computer and Software Experience
- Adobe Illustrator
- Telemarketer
- Active Directory
- Sales
- Warehouse experience
- Hi-Lo
- Basic math
- Help Desk
- Restaurant experience
- Van driver
- Manufacturing
- Assembly
- Dispatching
- Computer Networking
- 20 years of customer service
- Microsoft Windows
- Bus Driving (3 years)
- Customer service
- English
- Research
- Network Firewalls
- Porter Experience
- Forklift
- Commercial Cleaning
- GPS
- Information security
- Supervising experience
- OSHA
- Computer skills
- Driving (10 years)
- Cash handling
- Medical terminology
- Analysis skills
- School bus driving
Certification
- First Aid Certification
- Air Brake Endorsement
- School Bus Endorsement
- CPR Certification
- CDL B
- Chauffeur's Permit
- Passenger Endorsement
- Driver's License
Willing To Relocate
Detroit, MI
Personal Information
Authorized To Work: US for any employer
Timeline
Train Operator
Q-line street car
01.2025 - Current
School Bus Driver
Detroit Academy of Arts and Sciences
09.2024 - Current
Sedan Van Driver
Trinity Transportation
09.2022 - 06.2024
School Bus Driver
First Student
09.2021 - 06.2023
Customer Service Representative/Call Center
Robert Half/Michigan Unemployment agency
08.2020 - 07.2022
Life Enrichment Director/coordinator
The James Independent Seniors living
08.2019 - 09.2020
Lead Driver
Charoit transportation
09.2015 - 08.2019
Supervisor/customer Service Representative
Magna International
03.2012 - 09.2015
Building Captain/day Porter
Bedrock management LLC
12.2006 - 03.2012
Limousine Driver
Lavdas Limousine company
11.1998 - 12.2006
Front Desk Agent
Western Hotel Marriott
05.1995 - 10.1998
High school Diploma -
Cody High school
Some college - Computer Science
Highland Park community college