Jessica Deng
Rochester,MN
Overview
11
11
years of professional experience
1
1
Certification
Work History
MSG Case Operator
Kroger
Rochester, MN
05.2025 - Current
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Improved product quality with meticulous attention to detail during inspection and sorting processes.
CEO/Owner
Deng! That's Clean LLC
Rochester, MN
02.2023 - Current
Front Desk Security
Cornerstone/Castleview Apartments
Rochester, MN
08.2023 - 10.2024
- Conduct Inside and outside security checks
- Controlling and monitoring access to various parts of the building
- Meeting, greeting and verifying visitors
- Respond to and follow emergency protocols
- Manage incoming and outgoing packages/mail
- General administrative and clerical support
Front Desk Agent
Centerstone Plaza Hotel
Rochester, MN
11.2021 - 01.2023
- Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
- Answer all client questions and incoming calls.
- Redirect phone calls to the appropriate department and take down messages.
- Accept all letters and packages, and distribute them to their appropriate departments.
- Monitor, organize and forward emails.
- Track and order office equipment and supplies.
- Maintain records and files
Communications Agent
Minnesota Relay
Moorhead, MN
05.2020 - 10.2021
- Relayed calls between deaf consumers and hearing individuals.
- Read what is typed by the deaf caller and voice that to the hearing individual.
- Heard what is said by the hearing individual and type to the deaf caller
- Accept and place local and long distance relay calls for consumers
- Enter desired method of billing instructions and enter billing information into the system
- Relayed contents of the call as accurately as possible without intervening in the conversation
- Maintain strict consumer confidentiality and professionalism
Lead Direct Support Professional
Smart Choice
Rochester, MN
05.2019 - 05.2020
- Assisted Clients with feeding, bathing, transfers, Peri Care / Oral Care/ Wound Care
- Enemas & suppositories
- Carried more than 100lbs and stood on feet for hours.
- Passed Medication accurately
- Used Lifts(EZ & Hoyer)
3rd Key Manager
Claires Store
Rochester, MN
05.2014 - 11.2016
- Open and close store, Set up merchandise and organize the available items in the correct place, handling operational procedures, assisting cashiers, providing customer service, supervising cleaning staff, setting alarms, and keeping the entry area clean and organized
Education
Alcohol & Drug Counseling
Rochester Community And Technical College
Rochester, MNHigh School Diploma - undefined
John Marshall Senior High School
Rochester, MN06.2015
Skills
- Sales
- Assembly
- Leadership
- Dietary aide experience
- Retail management
- Customer service
- Microsoft Word (10 years)
- Computer Skills
- Care plans
- Custodial experience
- Surveillance
- Customer Service (5 years)
- Merchandising
- Hotel experience
- Guest Services
- Retail sales
- Commercial cleaning
- Janitorial experience
- POS
- Management Experience (5 years)
- Front Desk
- Communication skills
- Cash handling
- Front desk
- Training
- Efficient multitasking
- Effective communication
- Heavy lifting
- Production work
- Quality assurance
- Plant safety
Certification
- First Aid Certification
- CPR Certification
Languages
Arabic
Native or Bilingual
Dinka
Native or Bilingual
Timeline
MSG Case Operator
Kroger
05.2025 - Current
Front Desk Security
Cornerstone/Castleview Apartments
08.2023 - 10.2024
CEO/Owner
Deng! That's Clean LLC
02.2023 - Current
Front Desk Agent
Centerstone Plaza Hotel
11.2021 - 01.2023
Communications Agent
Minnesota Relay
05.2020 - 10.2021
Lead Direct Support Professional
Smart Choice
05.2019 - 05.2020
3rd Key Manager
Claires Store
05.2014 - 11.2016
High School Diploma - undefined
John Marshall Senior High School
Alcohol & Drug Counseling
Rochester Community And Technical College