Harold Blas
Wesley Chapel,FL
Summary
Dynamic leader with a proven track record at WellCare, adept in workforce management and fostering team collaboration. Excelled in enhancing employee engagement and productivity standards, achieving significant improvements in team performance. Skilled in complaint resolution and effective communication, consistently promoting a positive work environment and driving customer satisfaction.
Overview
15
15
years of professional experience
Work History
Supervisor of Operations
Centene
Tampa, FL
12.2022 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Team Lead
WellCare
Tampa, FL
04.2020 - 12.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Customer Service Representative
WellCare
Tampa, FL
04.2019 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Produce Team Lead
Publix
Tampa, FL
03.2020 - 04.2021
- Addressed customer inquiries and concerns promptly, delivering exceptional service that exceeded expectations.
- Collaborated with store management to develop seasonal promotions, driving increased sales in the produce department.
- Contributed to the development of seasonal marketing campaigns by providing insights into consumer preferences and trending produce items, resulting in increased sales.
- Streamlined ordering processes for optimized inventory levels, ensuring a consistent supply of fresh produce.
- Maximized customer satisfaction through efficient product rotation and restocking practices.
- Assisted in hiring and training new team members, fostering a culture of continuous learning and development within the department.
- Managed daily operations within the department, including scheduling staff shifts and delegating tasks appropriately based on individual strengths.
- Led by example by consistently demonstrating high levels of professionalism and dedication to duty, inspiring team members to strive for excellence in their own roles.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
Grocery Clerk
Publix
Tampa, FL
09.2018 - 03.2020
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Chef Helper
Jr’s Place Sea Food
San Juan, PR
06.2013 - 12.2016
- Enhanced kitchen efficiency by maintaining clean and organized workstations.
- Developed strong working relationships with fellow staff members, promoting effective communication within the kitchen team.
- Managed time effectively under pressure during peak service hours for optimal performance.
- Assisted with inventory management to minimize food waste and reduce costs.
- Provided exceptional customer service, addressing concerns and accommodating special requests when possible.
Pyrotechnician
Link Production
San Juan, PR
08.2009 - 09.2017
- Provided expert consultation services for clients seeking guidance on appropriate pyrotechnics for their specific event needs.
- Contributed to the development of new pyrotechnic products by collaborating with research teams and providing feedback based on field experience.
- Developed detailed firing plans using specialized software to ensure precise timing and coordination of visual effects during performances.
- Reduced potential risks by implementing strict safety protocols during set-up, operation, and clean-up of pyrotechnic displays.
- Conducted post-event evaluations analyzing feedback from clients and crew, adjusting practices as needed to continually improve service quality.
- Mentored junior technicians in the field, fostering professional growth and development within the team.
- Managed inventory of pyrotechnic materials, maintaining organization and ensuring proper storage according to guidelines.
Education
Associate - Physical Therapy
EDP University
San Juan, Puerto Rico07.2014
Skills
- Recruitment and hiring
- Team coaching
- Complaint resolution
- Staff Training
- Performance Improvements
- KPI Tracking
- Workforce Management
- Productivity Standards
- Employee Engagement
- Strong leadership
- Quality Assurance
- Team Leadership
- Teamwork and Collaboration
- Problem-Solving
- Effective Communication
- Decision-Making
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Supervisor of Operations
Centene
12.2022 - Current
Team Lead
WellCare
04.2020 - 12.2022
Produce Team Lead
Publix
03.2020 - 04.2021
Customer Service Representative
WellCare
04.2019 - 04.2020
Grocery Clerk
Publix
09.2018 - 03.2020
Chef Helper
Jr’s Place Sea Food
06.2013 - 12.2016
Pyrotechnician
Link Production
08.2009 - 09.2017
Associate - Physical Therapy
EDP University