Kate Estepp
Livonia,MI
Summary
With over 10 years of experience, customer-oriented supervisor dedicated to increasing revenues and expanding margins. In high-stress environments, thrives as adaptive and deadline-oriented professional, consistently executing and completing multiple projects. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivation. Operates departments efficiently to meet goals as a forward-thinking team leader. Successful background in matching employees with roles that maximize their performance. Proactive and hardworking, always focused on continuous operational improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
Dominos's Pizza
02.2017 - 11.2023
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
CT Tech Assistant
University of Michigan
06.2022 - 12.2022
- Monitored patient's well-being during exams and recognized discomfort or medical problems and took appropriate action.
- Preform IV's on patients and take down necessary health information
- Responded to physician questions and needs regarding patients.
- Transport patients to and from exam
Assistant Manager
McDonald's
07.2012 - 08.2018
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
Bachelor of Science - Biology
Ferris State University
Big Rapids, MI08.2020
Skills
- Program Optimization
- Hiring and Onboarding
- Vital Signs Collection
- Emotional and Social Support
- Recruitment and hiring
- Human resources management
- Performance evaluation
- Staff evaluation
- Conflict resolution
- Customer service
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Timeline
CT Tech Assistant
University of Michigan
06.2022 - 12.2022
Supervisor of Operations
Dominos's Pizza
02.2017 - 11.2023
Assistant Manager
McDonald's
07.2012 - 08.2018
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Bachelor of Science - Biology
Ferris State University
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